ServiceNow Community

Is there a way to view the sprint that are closed in Agile Module

Hi, There is ask wherein an agile user(Product Owner, Release Manger or Scrum Master) need to view a sprint which are 'closed'. Is there a way to view the closed sprint?

Question
Agile Development

Resolved! Dot walking through multiple tables in client script

I am trying to dot walk through multiple tables in an onChange client script on the Incident table. When the Caller field on the INC form changes, I want to reference the sys_user table to see what department the Caller is in. The field that I am...

Question
Workflow

Certification Number Missing in CSA Certificate through Pearson VUE

I just finished my Certified System Administrator certification through Pearson VUE. When I opened/download the certificate, It does not show certificate number. Can anyone please help with further steps.

Question

Resolved! How to hide the communication plan tab in Service Operations Workspace

Hello Team, I would like to hide the "Communication," "Playbook," and "Post Incident Review" tabs in the Major Incidents section within the Service Operations workspace.Could you please assist me with this? Requirement is these tabs are visible only ...

Question

developer.servicenow.com - O "sítio" a ser explorado

Com a ampla variedade de recursos de aprendizagem disponibilizados pela ServiceNow e sua comunidade, existem muitos que ainda são pouco explorados, mas oferecem um valor significativo.O portal developer.servicenow.com reúne conteúdos essenciais para ...

Question
Developer
Learning Path
NOW Platform

Blog: Are ServiceNow Micro-Certifications Worth It? My Strategy to Earn n number Badges Efficiently

Hello ServiceNow community With so many micro-certifications available today, a common question is:“Are they really worth it?”“How should I plan to complete them effectively?”Having completed 15+ micro-certifications alongside my CSA, CAD, and CIS-IT...

Question

Build a Transform Data Broker for Knowledge Base Category Hierarchy

Goal: Return the Knowledge Base category hierarchy in the structure expected by the Content Tree component: [ { "id": "p1", "label": "Tree parent item", "children": [ { "id": "c1", "label": "Tree child item 1" }, { "id": "c2", "label": "...

Article
UI Builder : Next Experience
Workspace : Next Experience

Resolved! Lifecycle Event - I try to open a HR template and is always blank

In Lifecycle event, Im trying to open a HR task template and it always opens blank page.I open the Lifecycle event Open an activity and open the associated HR task template and its always blank. But I just configured the template. I tried to delete t...

Question

Values showing instead of labels in Reporting / Platform Analytics

I have domain separation on my instance, and have domain-specific choices set up for my categories & subcategories.However, when trying to create a chart based off them, the value shows instead of the correct label.The chart is being created in the s...

Question

Report shows fields value not the label

We have a report where we want to group incidents by category. The report is showing the category values and not the label which is causing issues. Is there a way for us to adjust the report to have the table show the label instead of the value of th...

Question

Need to fetch Knowledge article number in sysapproval_approver Table for Approving field

Need to get KA number to easily understand the approvals the users are receiving

Question

Resolved! I want to track SLA when the tickets are only assigned in a particular queue

I need to query incident_sla table and calculate SLA for a group. excluding the time when the ticket was assigned to other teams. requirement is to measure the SLA compliance for the duration the ticket was assigned to this team, up until it was res...

Question

To show catalog variables at the time of approval on esc portal

Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...

Question

Resolved! Need to run a schedule job for only on weekdays but without a code change on production

Hi All, I need to modify an existing schedule job for email notifications to run only on weekdays but without a code change on production. And would business calendar help in achieving this in any way? Please see the attached screenshot.

Question

ServiceNow Learning 186: Why Inbound Email Doesn’t Trigger for External Users with solution

Hi All, Today I will cover Why Inbound Email Doesn’t Trigger for External Users and what we can do to resolve this and make it work only for our specified and trusted users. There are a few intentional design reasons of why ServiceNow doesn't all...

blog