ServiceNow Community

Jira Spoke integration Challenges

Hello All,I have configured the bidirectional Jira-Servicnow Integration using Jira spoke which is working but I'm facing some challenges while configuring and they are.. 1. When I'm commenting from Jira side at the ServicneNow side it's showing comm...

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Playbook

Hi Team, I have a question regarding Playbooks in ServiceNow, specifically around tracking actions performed in the Workspace form view.Let’s say I have a UI action (e.g., a button click) that creates a child case. I would like to understand:How can ...

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Updated work notes from the old value to the new value.

Hi @Ankur Bawiskar, I saw your earlier response in the community about updating work notes. I tried that method, and it successfully updates a single variable. However, I need to update multiple variables at once. For example, if there are 10 to 15 v...

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I cannot set reference field modal window to read-only in Employee Center

My team and I are developing some catalog items in our instance and we have noticed that the information icon in reference fields on the employee center opens an editable modal window as seen in the images (first one opens the second):We would like t...

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State is not getting changed

Hi All,There is a BR which check the condition if the assignment group is not empty and assigned to is empty the state should be assigned it is working fine in the workspace, but if record is created via record producer the state is not changing afte...

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Delete Action Captured in updateset

In my use case, I created a client script and captured it in the update set as an insert and update action. However, I no longer need that client script. Can I capture the delete action in the same update set? Also, is it considered best practice to ...

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In MRVS how to get only 1st Category from multiple Model Categories

@Ankur Bawiskar In MRVS how to get only 1st Category from multiple Model CategoriesUnder cmdb_model table we have field Model Categories how i can take only first Category and add to MRVS data.Now adding it takes all the categories.Example:Model Cat...

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Resolved! requested_for vs. Available For (Item is unavailable for this user)

Hi community,I'm facing a design issue in our Service Catalog and am looking for advice on best practices. My goal is to standardise the logic for selecting users and approvers. Current Setup:We use a Multi-Row Variable Set (MRVS) with an editable re...

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Need to make MVRS readonly based on variable selection

I have a variable named Purchase type which has like 4 values and when i select one value which is Refinery Request, then a bunch of variables which are declared under variable set MRVS, like Quantity, Asset number. They all should be made read only ...

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How can we restrict agents to workspace UI only

Hi All,We have created custom app and workspace. We want to route agent to the custom workspace after they login and even if they try to change the URL path, it should again redirect to same workspace. is this possible ??

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Sam implementation required servicenow discovery?

Hello team! We are in the process of implementing software asset management for our customer. We have procured SAM pro license. However, I come to know that to discover the foundational data, we do require discovery in place to get the real time data...

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Has anyone used Dashboard Visibility on Platform Analytics dashboard?

Hello AllI am trying to make one of my PA dashboards visible within Project workspace. I was able to do that on a Resource Workspace by using "Resource Management Workspace" in the Dashboard visibility field under details of the Dashboard. Is anyone ...

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Hide costum tabs on ui builder - workspace

Hi, I'm tring to hide 3 tabs that I've created on workspace (SIR module) and I can't do it even with a client script on the ui builder. This is my code:/*** @Param {params} params* @Param {api} params.api* @Param {any} params.event* @Param {any} para...

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Lock sign in front of field

Getting this field as encrypted how to remove that lock sign?

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How can I set the short_description field from the value of a single line text variable?

I am attempting to set the value of the short_description of a sc_req_item from the user input when the RITM is submitted. The value I want to use from the RITM is a single variable and will be used in an email notification. I have tried to use a BR ...

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