Appointment Booking in FSM

Hi Community,I have created appointment booking by adding template to it in catalog item. But, when I create appointment booking from portal, in work order the template has not been applied in work order.Could anyone help me out of this?

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• Tokyo

Assignment groups are missing in the list view of Requests

Hi, I have a query that should allow me to query CSAT. In the dev URL it is working, should also work in prod which it does however for Requests the Assignment groups are missing in the view but in dev they show. Incidents are showing the assignment ...

• Question

notifiction body

HI Team  we have requirment that  when ever SLA reached 90% for Service Request email should trigger . for this we have configured flow . i have stucked in the notiication part  I need like this    this is notificatio i configured on ritm table  whil...

• Question

Azure VDI consuming ServiceNow license

In our ServiceNow environment, we have identified that more than 2,000 Azure VDIs are currently being discovered as EC2 instance VMs through Azure API Discovery. Since each VDI consumes one ServiceNow license, this is causing a significant licensing ...

• Question

Access Issue for Non-Admin Users to Edit Choice Fields (sys_choice Table)

Hi, For non-admin users who need to edit and add values to choice fields in the sys_choice table, we tried assigning the personalize_choices role, but it did not work. Could someone please help with this? It would be very useful. Thanks!

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how to call/ show the custom widget on the workspace or on dashboard

how to call/ show the custom widget on the workspace or on dashboard

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multi_import_set_id

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Never Extend from the Task Table for Your Custom Scoped Application UNLESS...

TL;DR  Direct task table extension inherits 16 (Zurich release) ITIL role-specific field-level ACLs that create unexpected security constraints for non-ITSM user populationsThese inherited ACLs remain invisible during development because developers o...

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• App Engine Studio
• Custom Tables
• Scoped App Development
• Servicenow Development

How to add filter for field type Document ID

Hi Team,I have a field named Applies to whose type is Document ID. This field currently look up all Business Process records; however, the requirement is to show only active Business Processes, i.e., apply the filter operational_status!=6.Because the...

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How to end a conversation and start a new one with greetings.

First, I've already used some methods to try and manipulate the situation, such as vaSystem.getClosingMessage() or vaSystem.endConversation() or vaSystem.switchTopicByName("Now Assist - Closing"), but no success so far. My goal is to end the conversa...

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interview purpose

can anyone please provide scripting and reai-time scenario interview questions with solutions in servicenow Administrator Course ?

• Question

Zero Trust access

Hey community, I'm facing issues with accessing Zero Trust. Would appreaciate debug tips 

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How to add a field in the personalize columns of Strategic planning workspace in servicenow

How to add a field in the personalize columns of Strategic planning workspace in ServiceNow. I'm trying to add some fields in the personalized columns in the Planning portfolio configurations, But it's not getting added to the Personalized column in ...

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Customer Watch List entries automatically added to the "To" line in Major incident workbench

Hello,When we click compose in Major incident workbench , in 'To' - incident added to customer watch list should be added automatically .Does anyone has any way to achieve this?  

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