ServiceNow Community

We are considering changing maximum the REST/SOAP timeout. any consequences?

Hi all, We are thinking of changing the below properties glide.http.outbound.max_timeout.enabled to trueglide.http.outbound.max_timeout to 180 This is because one of our integrations is failing due to timeout. The current setting is at 60 seconds.Any...

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Guest Gliderecord returing 0 records

Simple widget to query records, as a guest user is not returning records: Works perfectly when logged in. Widget Server Script:---------------------------var gr = new GlideRecord('incident'); gr.addActiveQuery(); gr.query(); data...

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Chat reply recommendation stays in draft

Hi, i installed all necessary plugins and they are all updated but for some reason the Chat reply recommendation stays in Draft: in ran trough all the steps of the Chat reply recommendation but it doesnt change to Active. any ideas ?

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Does the GRC Business User Role(sn_grc.business_user) consume a license in ServiceNow?

Hi everyone, I’m currently reviewing license consumption for GRC roles in our instance and need some clarification. While checking in Subscription Management and the license_role table, I couldn’t find the sn_grc.business_user role listed, but I did ...

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Flow Designer, issues with using IF branch and currency field

Hello everyone. On my form I have a currency field and in the Flow Designer I added an IF branch. IF (datapill to currency field) GREATER THAN 250000 { do stuff} This works fine for amounts 0 to 999999 but as soon as an extra digit is added, it f...

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Trigger ID is not populating in assesment instance table

Hi all,I created a survey and a trigger condition on the Incident table, but I’m not able to see the trigger ID in the Assessment Instance table. However, when I created the same setup for the sc_task table, the trigger appeared correctly. Can someon...

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How to make widget checkbox mandatory

i have a checkbox in my widget html:<label> <input type="checkbox" ng-model="c.data.accepted" /> correct</label>this is not a mandatory checkbox, how do i make it so?

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Why can't I see "Sys ID" in UI Builder, in my Look up data source, as a field in Return fields?

Hello guys! As the title says, I cannot see the option/field under Return fields in my custom Lookup data source. Any ideas why? Greetings

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We need a report from pa_dashboards that dashboards are not using pa widgets

We are planning to migrate existing performance dashboards to platform analytics dashboards in the phase1 and phase 2 In phase 1 - Planning to migrate the dashboards which are not using PA widgets. For this, we need to prepare the list of dashboards ...

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excel (.xlsx) file in scheduled export of data visualization

Hi Team,I am getting excel file only in .xls in scheduled export of data visualization. How can I get it as .xlsx format? Please share all the ways

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Azure VMs not Populated in CMDB cmdb_ci_vm_instance table

Hi Team,We have observed that some Azure VMs are not getting populated in the CMDB → cmdb_ci_vm_instance table, even though these VMs are active in Azure and should be discovered through Azure Discovery. Missing VMs:VMNPEDCR7SE001 (10.40.3.27) VMNPSD...

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Unable to Receive Incoming Emails in PDI (Gmail POP Configuration)

Hello Community, I am working on enabling email integration in my ServiceNow PDI and need help troubleshooting incoming emails.What I Have Done So FarEnabled Email Sending and Email Receiving in System Properties > Email.Created an SMTP Email Account...

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The integration between Intune and ServiceNow issue

Hi everyone, we are facing issues as following could you please help us-The integration between Intune and ServiceNow SAM Pro has been completed successfully. However, the following issues have been observed post-integration:Publisher Name Missing: T...

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Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

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Clone UAT to DEV

Hi Supporters, We have planned to clone uat to dev. We have decided to preserve user and their related tables(group,role,has role etc).1.If do i preserve these tables(user and related tables),do I expect any mapping(sys_id) issue with the reference ...

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