Overview This article explains how to configure the “New Case” option in the Chrome tab (New Tab menu) in CSM Configurable Workspace so that it opens the Case Type Selector instead of directly opening a case form. The solution uses: OOTB UI Builde...

Redirect Approvers Based on Role (Workspace vs ESC) Description In some scenarios, approvers receive email notifications with links to review approvals. However, based on their roles, users should be redirected to different interfaces. Users with th...

This implementation uses two widgets: Carousel Widget (Parent) Homepage Search Widget (Child) 1. Carousel Widget (Parent Widget) HTML <div class="animated-hero-carousel"> <uib-carousel interval="options.interval" no-wrap="false"> <uib-...

This article explains how to enable task creation directly from the calendar grid in FSM Dispatcher Workspace using Drag End, Grid Click, and Grid Double-Click events. The goal is to provide an Outlook-like scheduling experience for dispatchers. Impo...

 Customizing Mobile Card Views with Mobile UI Rules in ServiceNowMobile UI Rules in ServiceNow are not limited to controlling the visibility of fields based on conditions. They can also be used to dynamically style card fields, such as changing backg...