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• Question

Is it possible to control AI search Search Sources/Search profiles using roles

HiRequirement-when ITIL users access Esc portal or virtual agent(as a end users), search results should display only End user knowledge base articles.The IT4IT KB should be restricted and visible internally (only in Agent workspace/fullfiller view/In...

• Question

Unable to submit Smart Assessment in IRM/TPRM Module

Hello Team,We are upgrading to Vendor Risk Management module to Third party risk management module and we have enabled smart assessment engine for TPRM.The issue is after creating internal assessment record, we can attach the questionaire template bu...

• Question

Take part in our short survey about your use of Process Mining!

This survey takes approximately 5 minutes to complete, and your input directly shapes our product direction. As a user of Process Mining, we’d love to have your perspective represented.   Follow this link to complete the survey.   Thank you in advanc...

• Question

Understanding the Agentic AI architecture in ServiceNow (simple view)

There’s a lot of talk about architecture in the agentic AI space, but let’s simplify it. ServiceNow’s direction can be thought of as a layered setup: 1. Experience Layer (AIx)This is where users interact: ChatVoiceUIEven images/screenshots It’s no lo...

• Article

How to design bidirectional relationships between RITM & Story/Demand/Project/Change (many-to-many?)

 Hi Experts, I have requirement when the RITM is created, Then the RITM record should include the ability to associate it with one or more Stories, Demands, Projects, or Change Requests. The reviewer should be able to do one of the following directly...

• Question

Enterprise-wide Deployment recommendations and best practices

Enterprise-wide Deployment recommendations and best practices   Enterprise-wide Deployment enables multiple business units to leverage SPM with tailored configurations while maintaining a unified data model and governance structure.   Enterprise-wide...

• Article
• EWD
• SPM data segregation
• SPM data separation
• SPM process configuration

Adjust the planned start/end date in notiifcation to user's time zone

Hi AllI have a question related to user's time zone. I set the time in CHG request and it is for example:Planned start date: 2026-04-02 06:30:00Planned end date: 2026-04-02 07:30:00 but in email notification I see thse dates as:Planned start date: 20...

• Question

Create a Scripted Rest API to fetch RITM Variables

Requirement is to "Create a Scripted Rest API to fetch RITM Variables"API should accept RITM number or sys_id as input.API should fetch all associated catalog variables and values.response should include : 1. variable name 2. variable label 3. variab...

• Question

Scan Engine Properties are not working as expected

There is an option in the Scan Engine properties called “Exclude Suggestion Finding.”As per the documentation , when this option is enabled, real-time messages for Suggest level findings should not be displayed.I tried it, but I believe its not worki...

• Question

Sending Emails from ServiceNow PDI to a Personal Email (Gmail)

If you find this content helpful please upvote, thank you When working in a ServiceNow Personal Developer Instance (PDI), outbound email is not configured by default. To send emails (for notifications, testing, or workflows), you need to set up an SM...

• Question

Scan Engine Exceptions

Hi,Can we have exception management set up for ACT level defintions in scan engine? 

• Question

Interactive Filters are not following PA(Performance Analytics ) Report on Dashbaord

I have created several reports on the Dashboard using Performance analytics, but when I apply the interactive filter, it doesn't affect the filter. My client requires that all reports or PI should respond to the interactive filter. Could you please a...

• Question

in Problem task the close_notes field label showing as canceled reason

in Problem task the close_notes field label showing as canceled reason@Ankur Bawiskar any idea on this?There are no labels no dictionary over-rides for this

• Question