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Migrating from MID-Based ACC to MID-Less Setup with ITOM Cloud Services

Introduction As organizations modernize their IT operations, reducing infrastructure overhead and embracing cloud-native architectures has become a top priority. In this journey, one of the most impactful shifts is moving from a MID-based Agent Clien...

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Resolved! Load balancer services being set to absent

Hi,Since about a month ago we have an issue with some of the Load balancer services being set to Status=Absent. This happens to load balancer services (cmdb_ci_lb_service) that have not been discovered, which means to me that CI deletion strategy sho...

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platform analytcs dashboard & reports

In platform analytics dashboard, while configuring reports in Default display sections, column name is displayed in fields backed value. Is there any way to fix this?

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has anybody used tag_exclude_selector parameter in Qualys integration with ServiceNow

Hello All, We have a requirement where in we do not want certain CI record to be created in Configuration Compliance and Vulnerability Response. We are thinking to make the filteration at API level. I read and found out that we can use tag_exclude_se...

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Configuration Compliance
Vulnerability Response

Enhancement vs. Standard Change

We are about to launch an Enhancement request that will be accessible to all end users, regardless of their role, so that they can request minor enhancements from the development teams. However, one of our teams needs to receive requests for configu...

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Enable Now Assist based on countries or using User criteria.

Hello Everyone, Is it possible to enable/restrict Now Assist for Virtual Agent based on the countries OR user criteria ? Thanks!Ramkumar

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Trigger SC TASK FOR CMDB CPP SUPPORT TEAM

Hello Community,There is a requirement to trigger multiple sc tasks based on "yes/no" condition.The scenario is they want to remove access for cmdb applications while a offboarding ticket is raised for a user .It would include multiple applications a...

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Hide the Collaborate section on Major Incident Playbook

Hi! I need to hide the "Collaborate" section from the Playbook tab when I open a Major Incident. Does anyone have any idea how to access this component?

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I have to add conference tag in incident.

Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...

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Phone number format for users

Hello Community,I would like to change the format of the Mobile phone (mobile_phone) field in the User [sys_user] table.Currently, the phone numbers are displayed in the following format:Example: 1(449) 260-6439However, I would like the numbers to be...

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Time Sheet Portal - Add unassigned tasks to Time Sheet popup

Zurich Patch 1 Hotfix 1 Can this popup be modified? We are looking to remove some tables from the list and change the order in which the tables are listed.Is it possible to do that? If so, where would those changes be made? Thank you!

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Tags in Incident Record

Hi ServiceNow Community,I am facing an ITSM-based requirement and need help.Requirement:Whenever any change is made to an Incident record from the list view, the system should automatically create a new Problem record.Along with this, all tags that e...

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Best Practice - Incident Management - to extend or not to extend and impacts

Questions still often arise around whether the Incident table should be extended to support very high-volume use cases, as well as the potential impact of that decision on the platform’s future state. To address this, the following provides a high-le...

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Incident Management
Performance Analytics
Problem Management
Reference Architecture

User can see count in report but not the underlying records (has all roles)

I want to post in the community that even though the user has all the required roles, they are still unable to view the records. I created a count report, and when I impersonate the user, I can see the count. However, when the user clicks on it, they...

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task_editor requires a license for gitlab integration?

in my office service now itsm environment, a user who wants to connect gitlab to servicenow needs a task_editor role. does he need a license for this? i am saying does adding the user with task_editor role requires license?

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