ServiceNow Community

How to create a set of dependent dropdown fields (Location, Building, Room) for a catalog request?

How do I create a set of dependent dropdown fields (Location, Building, Room) where the options in each subsequent field are filtered based on the selection in the preceding one, using a lookup select box variable type.

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preview notification for unsent email

I want to make one ui action and preview the notification.Currently there is already a button but it works for the notification that has been sent.

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CI lookup rules for VR

(function process(rule, sourceValue, sourcePayload) { /********************************* * CI Lookup Rule Script * * Available variables: * - sourceValue: The value of the source field from incoming data that is used for lookup * - rule: ...

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Field value not visible on form but can be seen in the History audit

I am using a transform map to update data on cmn_location field. All field values are updating except product and comments. I have put logs in the script and everything seems to be fine. While I went to the history of record I can see the field value...

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Do we have any OOB SC_category type of widget in Employee center? which shows all the catalogs based

Do we have any OOB SC_categories type of widget in Employee center? which shows all the catalogs based on Topic wise, not categories wise.PFAMy requirement is to have similar page but rather than category, items should be categorize base on topics. T...

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If any user reports an issue about the ServiceNow platform itself, how are you fixing it?

If any user reports an issue by creating an incident (be it simple and complex) about the ServiceNow platform like:Say a catalog item is not working as expectedORthere could be a field missing on the Change formORa broken processORsome issue with an ...

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Issue Uploading Large ZIP File in Incident Form – MIME Type and Size Limit Error

Hi All,I'm encountering an issue while trying to upload a ZIP file (size: 1.26 GB) to the Incident form in our ServiceNow instance.When I attempt the upload, I receive the following popup error:"The MIME type, file extension, or file type could be in...

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My control is exempt - should an isssue be created ?

I have an exempt control through an active Policy Exception. So, I know that my Control should remain in a compliant state if a scripted control indicator fails. I run my scripted indicator which fails.My control remains compliant, so that's great H...

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Policy and Compliance Management

My completed courses and certifications are not appearing in my ServiceNow University profile.

Over the past year and months, I've taken courses and a microcertification that appear on my badge list, but lately I can't see any of my achievements. It seems as if I've never taken a course.Can anyone help me recover my history?

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Entry into ServiceNow platform

I have 20 years of software testing expertise in the oil and gas domain (mostly manual, and some automation). I would like to enter the ServiceNow platform. How should I go about this? Thank in advace!

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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NEW to ServiceNOW

Hi all, Im currently working as Helpdesk analyst, we are using ServiceNow as our platform to resolve tickets. I would like to be an Systems administrator on ServiceNow Please guide me with steps to follow.

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How Defect and Enhancements (agile development) are actually designed to work?

1. How Defect and Enhancements (agile development) are actually designed to work? like its lifecycle? 2. Is it something which can be exposed to end users or it shouldn't? as a best practice 3. Incident vs Defect? which one to use and when? any crite...

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Dashboard is showing empty in test environment post deployment

Hello Team, I am facing issues in deployment of a Dashboard that is developed in platform analytics. I have created updateset and included every possible component in it, like tabs,canvas,widgets,indicators, breakdowns etc.there are around 103 compon...

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Issue on flow desinger approvals

I am working on a requirement in Flow Designer where the trigger is a Service Catalog request. Based on a variable selected in the associated catalog item, the flow must initiate two level approval process. The first level is a Manager approval, and ...

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