Can we use SN Healthscan when don't have Licensed Impact

Hi, Can we use SN Healthscan when don't have Licensed Impact? I saw that HealthScan is described as one of the deliverables under ServiceNow Impact packages.https://www.servicenow.com/uk/legal/servicenow-impact.html Is there a community post or Servi...

• Question

Vibe Coding at Scale is Here in the ServiceNow AI Platform Zurich Release

  Whether you’re trying to harness the speed of what AI can do for developers or simply trying to govern it, the ServiceNow AI Platform Zurich release delivers the safe, powerful options to finally master both.    You have two tabs open. In one, you...

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Will ATF support testing of Now Assist for ITSM?

We are using now assist for ITSM. Can we use ATF to test it? Does it support?

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What is difference between synchronous and asynchronous Business Rules?

What is difference between synchronous and asynchronous Business Rules?

• Question

ITSM Workflow Question

Hello Team, I have a requirement : I am submitting the request and there we have certain approval after the creating the change request from the Run Script activity of the workflow in that workflow i want to wait till change request state should  mov...

• Question

Clarification Request: CAD Exam Section-Level Scoring & Cutoff Criteria (2025 Release)

Hello ServiceNow Community,I recently appeared for the ServiceNow Certified Application Developer (CAD) exam – 2025 release. I want to clarify some doubts regarding the scoring and passing criteria, as I noticed a discrepancy that affected my result....

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Microsoft defender for endpoint integration without the SIR

• Question

Summary Visualization question

Has anyone been able to configure a text blended visualization which includes single scores and text? An example would be something like this: For the fiscal year ending MM/DD/YY, the total number of active projects is NNN. Looking at alignment to st...

• Question

The ServiceNow Knowledge Base is not being referenced by Copilot in Microsoft Teams.

■ Issue DescriptionWe implemented the configuration to enable Microsoft Teams Copilot to reference ServiceNow Knowledge articles, following the instructions in the Microsoft documentation below:URL: https://learn.microsoft.com/ja-jp/microsoftsearch/s...

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• Now Assist

How to disable or hide "Send as an email" option in Dashboard Export to PDF dialog?

Hello Community, I'm looking for a way to disable or hide the "Send as an email" option when exporting a dashboard to PDF.Current Steps to reproduce:1. Navigate to "Self-Service > Dashboards" from the application navigator.2. Open any dashboard.3. Cl...

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• Dashboard
• Data Export
• Export
• UI
• User Interface (UI)

Mobile App - Transfer Order Number is not populating in Transfer Order Line recod

Hi Everyone,I have developed Transfer Order from scratch for Mobile AppI have 3 pages in mobile app1) Transfer orders - listed all records of Transfer Order(alm_transfer_oder)2) Record Details - once we open any record of transfer order it will show ...

• Question

How groups values are return in Assignment group field in request evidence modal

Hi Everyone, I am new to ui builder. I have an issue wherein a specific user cannot see any values in assignment group field in the request evidence modal. I'm trying to navigate in the ui builder to findout how values are return in the field and if ...

• Question

Onload client script to insert a url link on normal change request

I need to create a onload client script that inserts a clickable "Knowledge Article" url link with the title on a "Normal" change request record and placed under a certain field. Below is the code I produced but I am not sure what I am missing, Can y...

• Question

Field Type - Select multiple values

When someone is filling in a Catalog Item I want them to have the ability to select multiple options, however the current setup using "Select Box" only allows you to select one of the values.  Please can you tell me how this can be achieved? 

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