ServiceNow Community

Attachment Transfer: Moving Files from HTML Input to ServiceNow Records

Ever got a requirement to create a UI based form such as on widget/UI page when the user needs to attach a file and same needs to be transferred to a ServiceNow form. Use Case: A request is awaiting approval but the approver is on vacation and has fo...

blog

Employee Center:After submitting the catalog item, redirect to the RITM page instead of the REQ page

Hi everyone, how are you? When a user submits a Catalog Item, the next page is the REQ (img_1), but I would like the user to be redirected to the RITM page (img_2) after submitting a Catalog Item. 1) I cloned the "Ticket Conversations" widget2) I cre...

Question

Is it possible to make Comments mandatory on incident form of service portal while reopening the inc

Hi there, I have a requirement to make comments mandatory if end user tries to reopen the incident by using "Reopen" ui action on service portal. Is it feasible to achieve? if yes the how? if not, could you please share any servicenow document stati...

Question

Drag and drop Attachment Not working in workspace form.

Hello Team,I am facing an issue with file attachments in my custom workspace.When I try to drag and drop a file into the attachment section, I get this popup message: "For our security , file drag and drop may not have been allowed . Please use the ...

Question

Unable to Inline Edit Integer and Decimal fields from extended table in Workspace

I tried to inline edit the field using an account without the admin role, but it doesn't allow me. However, this only happens in Workspace. In UI16, I can still inline edit the field as picture below. Then I found out that I cannot edit integer and d...

Question

Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book

When I first started as a Business Process Consultant (BPC) in the ServiceNow ecosystem, I often wished there was a guide that went beyond the technical aspects — something that captured the real challenges, the messy workshops, the dashboards no one...

Question

UI Builder - Control visibility of 'Side navigation' Pages

In this article, we will see how to restrict the visibility of Side navigation in Workspace: The name of the Side navigation pages are: Requirement(s): Home should be visible to all.List should be visible to users either with 'itil' or 'adm...

Article

How do we bind/use state param in data source condition of data visualization?

I am not able to bind the state client parameter or any data resource on the condition of table data source in data visualization.Nor does @ state ."{Name of State}" works. Let say I have a table called software archive After editing, i do not s...

Question
Next Experience Release Updates
UI Builder : Next Experience

Playbook

Hey All,Is there any way to call the playbook created in Workflow Studio through flow desginer.I don’t get any action in my PDI in the name of Run Playbook/Start Playbook in flow desginer as suggested in some forum.Need input on this.Thanks.

Question

Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Demand

Hi everyone,I am currently doing the ServiceNow Platform Implementation On Demand training, but I cannot see the MID Server (windows_mid) in my lab instance. The training instructions ask to select the already installed MID Server: windows_mid, but t...

Question

Security issue while adding/removing users from HR group via Flow

Hi all,I have a catalog item attached to an HR service for Add/Remove users from HR groups. After HR case approval, my Flow should add/remove the user from the HR group. Initially, when running as System User, the Flow was erroring out due to securit...

Question

Resolving 'This Scope Is Already Taken by Another Application' Error in ServiceNow

The Problem: When creating a new application in ServiceNow, you might encounter the following error: "Your app encountered an unexpected error while being created. Details: Failed to create templated object, details: This scope is already taken by an...

Article

Resolved! this is my first post

this is my first post - hamza

Question

Resolved! Hello World!

Hey everyone,Just wanted to say hello! I'm new to the ServiceNow Community and excited to learn and connect with all of you.What are the best resources for a beginner to use? Is there a recommended learning path or a specific first project I should t...

Question

Resolved! Drag & drop attachment for all catalog form

As a Service Portal user, I want the ability to drag and drop files directly onto catalog item request forms, without needing to open browser dialogs. This functionality should be available across all catalog items through a common configuration, not...

Question