ServiceNow Community

Resolved! Query about Catalog Builder

I notice that when using CB to create a catalog item, it automatically creates a default update when you submit it. Then if you edit the catalog item and submit it again, it will create another update set.If I am going to transfer the update set to a...

Question

we are receving the error you are not authorized to take this survey

Hi all, We are receiving an email in Outlook, and when we click the survey link in the email, it shows the error message: “You are not authorized to take this survey.”Could anyone please help us understand how to resolve this issue? Thanks and Regard...

Question

CSA Exam Looking for Mock Exams & Practice Questions

Question

Risk ID Quetionniares won't initiate

Has anyone even received this error before when trying to initiate a risk identifications questionnaire. I recently made changes to the questionnaire and now I am getting this error. The new risk ID questionnaire works in a lower environment but does...

Question

How to edit "contact us for help " on esc portal

Hello All Can someone suggest how to edit this widget on esc portal

Question

Widget does not follow dashboard filter

I have a widget that already uses the selected elements, and its indicator source comes from the Metric table.Will the widget still respond to the dashboard filter if its indicator source is from the Metric table?

Question

Mastering Scheduled Jobs in ServiceNow: States, Workflows, and Best Practices

What are Scheduled Jobs in ServiceNow?Scheduled Jobs in ServiceNow are automated tasks that can be performed on a given time schedule. Scheduled Jobs are very important for automating different administrative tasks. By making use of Scheduled Jobs in...

Question

How to update the select box variable based on the list collector variable values in servicenow.

Hi all, iam stuck with the below requirement can anyone please help me out.There is a custom table named "u_cost_manage" in that table there are three custom fields.Supplier (reference) field, branch string field, and partner choice box (True/false)B...

Question

Attachment not being transferred from record producer to HR ticket

Hello All, I have created a record producer and added the variable " Attachment" (gave it a different name),When users upload the attachment, it is being copied to the HR case being created, any advise?

Question

List Collector variable value to split into multiple records.

Hi all, In a list collector field if the records with values containing pipelines are selected , then the requirement is to split them and populate as individual records. eg: if a record selected in the branch variable of the catalog item is selected...

Question

Issue with OKTA spoke configuration

Hi All,I am trying to configure OKTA spoke. What scopes do we need to get from OKTA? I see there are 10 scopes listed in OAuth Entity profile. Do we need to all of those? when I try to test, I see there are token parameters in payload? How can we mak...

Question
Process Automation Designer

how to recover my certificates after complete loss of my account

Hi everyone,I recently left the company I was working and I need help recovering my certificates. I do not have access to my account at all, as I used company's email to log in to nowLearning. Is there a way to access my account?

Question

Important Knowledge 2026 update!

Hello SNUG Members! We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Con...

Article

Completing a request as an itil user does not reflect in the onboarding activity set state

Hello experts,We encountered an issue wherein when an itil user tried to close the request record created by an activity set in an onboarding request, it's does not get reflected in the activity set state.Even though the itil user already closed comp...

Question

Unable to select application in the application picker for a custom application

Hello All, We have a custom application to whose admins we have given delegated_developer role. All the services of this application are offered via a custom portal created for it. Whenever a new artifact is created from this portal - it automaticall...

Question