ServiceNow Community

"Idea" content type is not appearing in the Post Content widget across all forums.

As we investigated in PROD, we found that, In Client portal the "Idea" content type is not appearing in the Post Content widget across all forums. The issue is not reproducible in lower environments, and there’s no history available to check if any c...

Question

Credential-less discovery not creating CI

I have a subnet of IP Phones that I need to discover. I have credential-less discovery enabled and I can see (in the discovery status) that "Pattern Launcher: Credentialless Discovery Network Device" is launched. In the discovery log, I see:2025-02-2...

Question

Discovery Load Balancer Pool is not showing

Hello Team,So recently I have ran a two discovery and tried to fetch the devices.The Devices are getting discovered and stored it in the CMDB database, but the LOAD Balancer Pool is showing empty for one for the Devices. Please find the below screens...

Question

BCM roles and approval workflow

I am trying (again) to figure out a way to have multiple approvals for a BIA or plan. The sn_bcp.plan_manager role allows full access to all plans. What I was hoping to achieve was to have a manager in the business area be defined as the plan owner...

Question

Resolved! Triggering Business Rule on Variable Value Change at RITM

I'm trying to trigger a Business Rule when a catalog variable's value changes at RITM level.Here's the scenario:I have a choice-type variable named Request Type with three options. I want the Business Rule to execute only when the value of this varia...

Question
Incident Management

My control is exempt - should an isssue be created ?

I have an exempt control through an active Policy Exception. So, I know that my Control should remain in a compliant state if a scripted control indicator fails. I run my scripted indicator which fails.My control remains compliant, so that's great H...

Question
Policy and Compliance Management

Field value not visible on form but can be seen in the History audit

I am using a transform map to update data on cmn_location field. All field values are updating except product and comments. I have put logs in the script and everything seems to be fine. While I went to the history of record I can see the field value...

Question

Need to Hide Inactive Users with User ID Ending in '999' from sys_user Table (Not Visible to Anyone)

Hi all,I have a requirement to completely hide certain user records from the sys_user table in ServiceNow.Requirement:I want to hide all user records in the sys_user table where:The user account is inactive (active = false)The user_id **ends with '99...

Question

Issue Uploading Large ZIP File in Incident Form – MIME Type and Size Limit Error

Hi All,I'm encountering an issue while trying to upload a ZIP file (size: 1.26 GB) to the Incident form in our ServiceNow instance.When I attempt the upload, I receive the following popup error:"The MIME type, file extension, or file type could be in...

Question

CI lookup rules for VR

(function process(rule, sourceValue, sourcePayload) { /********************************* * CI Lookup Rule Script * * Available variables: * - sourceValue: The value of the source field from incoming data that is used for lookup * - rule: ...

Question

CSM/HR Workspace, not showing Suggestions in fields that used in earlier cases Post YOKOHAMA upgrade

Hi All,After the YOKOHAMA upgrade, we've noticed an issue in both the CSM Workspace and HR Agent Workspace. Specifically, previously entered values in 'String type' fields, as well as in the 'Response Template Search' and 'Related Search' sections, a...

Question
Human Resources Service Delivery

IT Agent Dashboard on Service Operations Workspace

Hi all,Do you guys know how to activete the KPI's so the data can be collected and displayed on the IT Agent Dashboard? The dashboard doesn't show anything right now.

Question

My completed courses and certifications are not appearing in my ServiceNow University profile.

Over the past year and months, I've taken courses and a microcertification that appear on my badge list, but lately I can't see any of my achievements. It seems as if I've never taken a course.Can anyone help me recover my history?

Question

NEW to ServiceNOW

Hi all, Im currently working as Helpdesk analyst, we are using ServiceNow as our platform to resolve tickets. I would like to be an Systems administrator on ServiceNow Please guide me with steps to follow.

Question

Why Your Admins Can't Script Post-Zurich Upgrade: Mastering ServiceNow Scripting Governance

The recent upgrade from the Yokohama to the ServiceNow Zurich release brings significant changes to platform security and administrator privileges. If you are a platform owner or administrator, you need to understand these updates to maintain proper ...

Article
Platform and Cloud Security