ServiceNow Community

Direct SaaS integration for Techsmith (i.e. Snagit and Camtasia)

Has anyone created a Direct SaaS integration for Techsmith (i.e. Snagit and Camtasia)? Is there a REST API available to allow for this?

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Attachment side panel visibility in csm

Hi All, In CSM workspace while attachment Open from related list the attachment not showing in side panel.only .png jpg files showing not all how to configure if we want to show.

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Help with Script for Automatically Updating CI Install Status Based on Discovery Date

Hello Everyone, I’m working on a story to automatically update the install_status of Configuration Items (CIs) based on the number of days since their last discovery. Specifically, I need to update CIs with the following criteria:If a CI hasn’t been...

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How to Display g_form.addErrorMessage() Permanently in ServiceNow.

Hi,I have a requirement where an error message added using g_form.addErrorMessage() needs to be displayed permanently on the form.Currently, I am adding the error message through a client script. The message appears initially, but after some time it ...

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How to display different messages when now assist live agent is busy or offline

I want to show 2 different messages for the end user when user tries to connect to a live agent and live agent is busy or offline, Do I need to create a setup topic? if yes what should be the type and how to configure the flow?

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Platform Analytics Migration - Scope of Core UI Reports/Dashboards - Editable or View only?

Hi there, I’m currently developing internal end user documentation for Platform Analytics in preparation for our upcoming instance upgrade to Australia. From my understanding, Core UI reports and dashboards will remain accessible and will be incorpo...

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UI Builder dashboard filter not working on Record list

I am trying to build a dashboard in UI Builder and it needs to be in it for some other items that are to be added, so can't use the simple dashboard page that easily adds elements that just work OOTB. I have added a record list that is looking at rec...

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Virtual Agent - AI(Now Assist) Submitted requests/Incidents number in the Chatbot

Hi All, Virtual Agent - AI(Now Assist)When we search with text create incident in virtual agent chat box. create incident link will be shown. when we click on the link it redirects to create incident record producer. once the incident is submitted re...

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Default List Filter for Specific Group in Workspace

Hi Community, I have a requirement in Agent/Configurable Workspace:For the ABC group, I want users to see a specific filtered list view by default.They should still be able to modify or remove the filter as needed.Other users should continue to see t...

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Integrated Risk Management (IRM)

Why does the Company field on Problem ticket use a reference qualifier "customer=true"?

Hi Community,I've been looking into the Company field on the Problem form and noticed something I'd like to understand better.The Company field is a reference field pointing to the core_company table, and it has a reference qualifier preset with the ...

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How to implement an always‑visible (expanded) tooltip for 5 WHY RCA questions on Problem Task (PTASK

Hello Community,I’m looking for best‑practice guidance on implementing an “always‑expanded tooltip” (i.e., permanently visible contextual guidance) on the Problem Task (PTASK) form in ServiceNow.Business RequirementDisplay 5 WHY Root Cause Analysis q...

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About the integration method between CSM and Outlook

We are using CSM. We want users to open the ServiceNow Add-in from Outlook and create a record in the “Case_di” table (which extends the Case table), with the email content set on the record. What approach can be used to implement this?

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Create a Scripted Rest API to fetch RITM Variables

Requirement is to "Create a Scripted Rest API to fetch RITM Variables"API should accept RITM number or sys_id as input.API should fetch all associated catalog variables and values.response should include : 1. variable name 2. variable label 3. variab...

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ServiceNow Notifications - Showcase asset data in tabular view using email scripts

Hello there!Need your input on a requirement mentioned below. Please go through it and let me know if you have an idea to achieve it. Thank you in advance!!We're trying to retrieve asset data of a user and send a notification to that user with asset ...

Question

Why does the Company field on Problem ticket use a reference qualifier "customer=true"?

Hi Community,I've been looking into the Company field on the Problem form and noticed something I'd like to understand better.The Company field is a reference field pointing to the core_company table, and it has a reference qualifier preset with the ...

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