ServiceNow Community

Servicenow assistance : raise query(case) through service now university help center

Recently, while scrolling through the community, I came across a question where a user was facing an issue related to ServiceNow certifications. Initially, the user had created their ServiceNow account using their company email address and completed ...

Question

Normal user cannot see CMDB reference variable values in catalog item – best practice?

Hi All,In a ServiceNow catalog item, I have reference variables pointing to:cmdb_ci_computercmdb_ci_servicesys_userI observed that a normal user (no roles): Cannot see values for cmdb_ci_computer and cmdb_ci_service Can see values for sys_userAfter ...

Question

what is incident management ? End-to-End Process Explaination

Hi community , This article explains everything you must know about Incident Management, including: what is an incident, what is incident management in ServiceNow, why, where, who and for whom it is used, ways to perform incident management, users in...

Question

CSA Dumps

Hi All , I am planning to take CSA Mainline Exam, Can some one help me with the new and latest Dumps for CSA Tokyo Mainline Exam. ThanksDatta

Question

Resolved! I'm new to ServiceNow. How to start my career in Servicenow ITSM?

Please guide me a roadmap to start my journey in Servicenow and build a career with servicenow. Also guide me what are the platforms and resources I can follow. Mention me the process with details. Lastly tell me how long will it take to learn the ba...

Question

I need help to implement below

Hello. I need help to implement below. Please get in touch with me if anyone can help. Create a incident in another system for particular group + categories using flow that should use minimum 3 sub flows SN 1 and SN2check user exist or not, if not cr...

Question

Resolved! Preparing for CSA Exam Looking for Mock Exams & Practice Questions

Hi everyone I’m currently preparing for the ServiceNow Certified System Administrator (CSA) exam and wanted to reach out to this community for some guidance. I’ve been covering the official syllabus and hands-on practice, but I feel that mock exams a...

Question

Not available for not working as expected

Hi Team,Do we have any known issues with using 'Available for ' and 'Not Available for' in a catalog item together. I have built a very simple condition to 'Not Available For' but see it is not working as expected. Ideally not availble for must overr...

Question

How to exclude non-GRC tables on Catalog item.

Hi, Could anyone help me,how to exclude non-GRC tables on Catalog item in order to ignore the irrelevant catalogue during the search on Employee portal.Client requested instead of making the catalog as inactive, they prefer to exclude the non-grc rel...

Question

How to remove the attachment icon and attachement widget on the case submission page

I wanted to hide the attachment icon and attachment widget on the workplace case submission page for a specific record producer. This is on the workplace service portal. How can I do that?

Question

I want to two forms from different tables in one record producer by selecting drop down values

I want to two forms from different tables in one record producer by selecting drop down values the dorms different tables will have to populate from record producer

Question

How to exclude the AD groups/any from the teams view workspace list

HI Community, Currently teams view in workspace shows all the groups the user is a member of. AD groups should be excluded from the list How can we achieve this is that we can add filter like that?I only want actually groups to be displayed the users...

Question

Is the "value" parameter in setClientData() really limited to Number type?

Hi everyone,I noticed in the ServiceNow documentation for the g_form.setClientData(String key, String value) API, it states that the value parameter is of type "Number." However, in practice, it seems possible to store strings and other data types as...

Question

FLow designer Approval

//we want to send approval to group manager and manager's manager . how to achieve this using flow designer ask for approva;(function() { var approvers = ''; var grp = new GlideRecord('sys_user_group'); if (grp.get('90dd4dc3db731200f...

Question

“New” button missing in reference lookup after changing opened_for to point to customer_contact

Hi Community, On the Interaction form, I changed the opened_for reference field (which normally points to sys_user) to point to customer_contact for a Customer Service requirement. IssueAfter this change, when I click the lookup (lens) icon on opened...

Question