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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Previous year and current year comparison report

Hello everyone,  I want to show a report that compares the current metrics to that from a previous year 2024/2025 or 2025/2026 like the image below. Please share your ideas on this. 

  • Question

Last 3 months date ranges in Platform analytics filter

Hello Community, I'm working with Problem Management Platform Analytics, which includes an interactive filter to apply queries based on the Opened date. When selecting the "Last 3 Months" option, the system returns a date range of 01‑10‑2025 to 31‑01...

  • Question

Resolved! Data Manager policy type "Delete related CMDB Entry"?

I am trying to figure out how to use the Data policy Delete related CMDB Entry.The documentation is not helping and the latest slides from ServiceNow does not help either. Does  anyone have a step by step explanation (especially what options are for ...

  • Question

Article - Employee Offboarding Report

Hello Community, Recently, I had a chance to implement something that I feel is quite helpful for managers in tracking pending items when a user leaves an organization. Whenever a user is offboarded from an organization or in ServiceNow terminologies...

  • Question

Change Date Format

Hello, I am getting date in string as 01-Feb-99. How can I convert this date into dd-mm-yyyy?Please guide. Thanks in advance !

  • Question

How to install SOM module in PDI

Can someone please share the steps to install and enable the Sales and Order Management (SOM) module in a Personal Developer Instance (PDI)? Thanks,Raviraj

  • Question

Agile Development 2.0 using ITIL

Introduction to Agile and ScrumAgile is a set of guiding values and principles that promote an iterative and incremental approach to software development.Scrum is a specific framework with defined roles, events, and artifacts used to implement Agile ...

  • Question
  • Agile Development

PDI-e Book Labs Practice Section1.2.1- Section 5

Hi ,I need help in lab practise section 5 - Verify Hr admin can create an hr case.I am stuck to locate  on this step  Navigate to ALL- >HR case management >ALL HR Cases > ALL Can someone guide me through this one.Thanks,Varsha

  • Question

Resolved! SOW list view changing after updating records

Hello community,We're trying to move users into the Service Operations Workspace at my company. But one issue, which is annoying to users, is that when in the list view, for instance on a default list for Incidents and "Assigned to Me". Is that, when...

  • Question

OID from ITO Content Service

We recently started using the Conten service from ITOM to widen our OID base.But we found that at least one CI type has been classfifed in a questionable way. Thta is theCisco Webex Board 55 resp Tandberg Webex Board 55.It is classified as IP Router ...

  • Question

Dot walked field not showing value

Hi Community,I have a requirement where I have to show " Business time left" field from Task SLA on our HR case form.What I did is : Created a reference field which refers to TASK SLA table. From this field, I have dot walked to "Business time left"....

  • Question
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