ServiceNow Community

Attachment on a form in custom application does not get saved once submit is clicked.

Hello Community folks, I'm experiencing an issue while filling a form in custom application. When a user attaches a file to the custom form and submits it, the attachment is not being saved or associated with the record.This issue is related to UI Ex...

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How to send notification reminder before 30days, 14 days and 7 days for incident

How to send notification reminder before 30days, 14 days and 7 days for incidentIn incident has expiry date I want send reminder before 30 days 1 st reminder 15 days 2 nd reminder 7 days 3 rd reminder.

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Client-side code should not use synchronous AJAX ; Really ?

Hello,It is a well known, and I believe accepted, good practice to avoid synchronous AJAX in client script. This is for reasons such as UI responsiveness and perf bottleneck. And having such synchronous AJAX will trigger Healthscan findings.While re...

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MFA exempted user still seeing blue banner

Hi, I've added a non-SSO user account to the MFA exempted user group, following this guidance: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/authentication/concept/faq-mfa-exception.html However, after about 45 minu...

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Sept Session

When will the Webinar on September 10 for Zurich Updates be ready for us to review again?

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Resolved! Fix script to delete the Cloud Service Account Ci's from the DynamoDB table but it is not deleting

To reduce the ITOM License consumption, customer has asked to delete the AWS Sandbox Cloud Service Account CI's from the DynamoDB table but we are not able to delete any record. PFB code created for this and help us if any modification is needed. Cod...

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Stack switches/Wireless controller Switch in HA are only discovering the primary switch

Hi All,We are trying to discover Stack switches/Wireless Controller switches on high availability (Active and Standby) but only Active member CI is getting discovered not the standby switch.For stacked switches (Active/Standby) when I run the network...

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child security incident cannot be closed when parent security incident is active

Parent security incident open dependency ensuring child Security Incidents cannot close while parent IT incidents remain active without proper resolution coordination Wanted to create business rule for this but not getting properly, any help would be...

Question

Trigger xxxyyyzzz: Unable to access target record for table name sn_customers

Hi,I have a CSM question.When trying to update a Case via inbound email our Flow does not get triggered if the email is NOT from User.In the email log there is a message:Trigger db40161f1b27e5504c98ec69b04bcb7e: Unable to access target record for tab...

Question

Use AT to validate a choice is NOT in a list

Hello,I have a use case for the Assigned to field where it is filtered based on several criteria. I would like to create an ATF Test to validate that the invalid options are not in the list. There does not seem to be an assert type associated with ...

Question

Resolved! convert the 24 hr time format to 12 hr format

Hi teamI have this code to fetch and display the date and time in CST but it is displaying in 24 hour format but how can I display it in hh:mm am/pm format? var time = new GlideDateTime(); var targetTimezone = 'CST'; var tz = Packages.java.util.Ti...

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Chuck Tomasi | The Mega Event of the Year in the ServiceNow Community is HERE!

The Mega Event of the Year in the ServiceNow Community is HERE! 28th September | 9 AM IST Register now [LIMITED SEATS]: https://lnkd.in/gA48v3jknowGurukul ServiceNow Learner's Club proudly presents a once-in-a-lifetime opportunity – a LIVE, interac...

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Accessing and using Service Bridge Remote Task variables in an Advanced Transform script

The Service Bridge Remote Task Definition allows an admin to specify what fields are to be passed back and forth between a connected Provider and Consumer using a Remote Task. Transforms can be specified that will alter a field value and/or label ...

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How to add new credential and connection in Jira spoke bidirectional integration

Hi All, I am implementing Jira to ServiceNow bidirectional integration. We have one old credential already created for other Jira project. I have created new credentials for my project. still whenever I try to use any action of Jira, by default old c...

Question

Problem Management – What’s new in Yokohama

As Yokohama includes Service Operations Workspace (SOW) 6.x, problem management models are enabled by default for new customers.Last time we looked at what was new in Xanadu.What’s new at a glance in Yokohama: With Yokohama: Problem Management Models...

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Problem Management
Service Operations Workspace