Autonomous Implementation - where can I find out more for it with CSM?

• Question

Security operations integration

Do we have an integration facility with MSFT Defender Attack Surface Manager? If yes, kindly share any documentation w.r.t integration procedures

• Question

Depends on: Relationship between Application service and Application

I have a quick question, I’m new to working with the CMDB.I received a request to change the relationship from Contained by to Depends on.The parent is the ApplicationThe child is the Application ServiceMy question is: I need to remove the Contained ...

• Question

Employee Document Management - Bulk Import

We are exploring the use of Employee Document Management and the Bulk Import capability from a Local Directory (not Cloud) and have some questions for the Community. 1. Can the files to be imported for each Employee be stored in a folder for each emp...

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• Employee Document Management

Additional Incident Forms

What is the best way to route multiple Incident record producers that auto assigns to specific assignment groups? Right now we have one Incident RP and one business rule that says, If assignment group is empty, then assign to IT support. I want to cr...

• Question

SNPI - Agile Planning

Hello all.Hope it's going well.I am not able to complete my LAB instance for the SNPI - Agile Planning just because of Steps 11,12,13.11.Filter the list to display only the stories where the value of Assignment group contains Students.12.Associate th...

• Question

We are integrating ServiceNow with SAP SuccessFactor

Dear Team, We are integrating our ServiceNow with SAP SuccessFactors(Using IntegrationHub) to retrieve employee HR profile data from SAP SuccessFactors by following attached document. And we are getting the below error while configuring the Credentia...

• Question
• Human Resources Service Delivery

Unable to dynamically filter HR service field using client script due to OOB advanced reference qual

Hi Community,I'm working on a requirement where I need to dynamically filter the hr_service reference field based on the selected assignment group using a client-side onChange script. Issue:Even though the script executes and returns the expected fil...

• Question

The countdown to ServiceNow Nexus 2025 for Asset has begun! Check out the jam-packed agenda!

ServiceNow Nexus 2025 for Asset is a 2-day, in-person event being held at our ServiceNow Headquarters in Santa Clara, California! This event’s a unique opportunity for our customers to connect with and learn from other asset management customers, pe...

• blog

The countdown to ServiceNow Nexus 2025 for Asset has begun! Check out the jam-packed agenda!

ServiceNow Nexus 2025 for Asset is a 2-day, in-person event being held at our ServiceNow Headquarters in Santa Clara, California! This event’s a unique opportunity for our customers to connect with and learn from other asset management customers, pe...

• blog

Duplicate CI's being created on the cmdb_ci_vm_instance and cmdb_ci_linux_server table

Hey everyone, We are having duplicate CI's created on our cmdb_ci_vm_instance and cmdb_ci_linux_server tables. The CI's on the cmdb_ci_linux_server are coming from one integration, while cmdb_ci_vm_instance are coming in from another. We are trying t...

• Question

Eventhough credential is working for Network device but getting active but couldn't classify

Hi allI am facing error during discovery of one of network device for my client.When testing the credential for that ip credential is showing working. Now when  I run the discovery against that IP i am getting the below error  Please suggest me the s...

• Question

The countdown to ServiceNow Nexus 2025 for Asset has begun! Check out the jam-packed agenda!

ServiceNow Nexus 2025 for Asset is a 2-day, in-person event being held at our ServiceNow Headquarters in Santa Clara, California! This event’s a unique opportunity for our customers to connect with and learn from other asset management customers, pe...

• blog

Google Maps in Dispatcher Workspace showing straight line instead of route

Hello,In our Dispatcher Workspace, instead of displaying the actual route the agent should travel, it is only showing a straight-line calculation. I have already set the property to use "Google Maps API" to calculate the time and route, but it still ...

• Question

Using external LLMs with Now Assist

When using Now Assist products, you may encounter a scenario where you wish to modify the large language model (LLM), providing generative AI capabilities. This guide will walk you through this process, indicating how you can set up the connection t...

• Article