DPR and Version Management Understanding

Hello,In my personal instance, I installed DPR version with latest version that is applicable for Xanadú, Zurich and Yokohama versions.However,  I see "Version" option is not available as part of Release Planning option (as previous versions) and It ...

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CIS-ITSM Exam

What is recommended to do if you incorrectly classify an emergency change as a normal change during the creation and scope stage of the change? Cancel and recreate the change as an Emergency change Tick the CAB approval required checkbox Create an em...

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• Change Management

Unable to open PDI ( now/appenginestudio/home)

I am unable to open my ServiceNow Personal Developer Instance (PDI). Whenever I try to access the instance URL, I receive the error message: “The page you are looking for could not be found.” I have tried accessing the URL in multiple browsers, but t...

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Troubleshooting Discovery

The following actions can be used to troubleshoot discovery and determine the potential root cause.   Run discovery through a different MID Server, as known issues exist where discovery may fail on certain MID Server versions while succeeding on othe...

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[ARTICLE] Why Service Mapping Fails?

SpoilerService Mapping rarely fails because of technology. It fails quietly when organizations skip the most critical architectural step: defining what a service actually is. This article explores why unclear service definitions undermine mapping eff...

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• Discovery
• Event Management
• Orchestration (ITOM)
• Service Mapping

[ARTICLE] Discovery Is Doing Its Job, your Identification Strategy Isn’t

 SpoilerDiscovery is often blamed for CMDB chaos, but in most cases it behaves exactly as designed. This article explains why Identification and Reconciliation is the real architectural control point in ITOM.Discovery is often blamed for CMDB chaos, ...

• Question
• Discovery
• Event Management
• Operational Intelligence
• Orchestration (ITOM)
• Service Mapping

[ARTICLE] ITOM Is Not a Tooling Problem... It’s an Architecture Problem

SpoilerMany ITOM initiatives struggle not because of missing features, but because of weak architectural foundations. This article explores why ITOM success depends on governance, data trust, and design decisions — not simply enabling modules.Many IT...

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• Cloud Provisioning and Governance
• Operational Intelligence
• Service Mapping

How to Hide Particular Activity Set if logged in user is the manager of the subject Person

Hello @community I would like to hide an activity set from journey details page when loggedin user is the manager of the LE case.I am aware of the checkboxes what we have on the activity configuration for display for opened for and display for subjec...

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CIS – ITOM Exam: 7 Keys Preparation Tips + Mental Check

1. Start with ITOM Fundamentals: What, Why, and HowBefore diving into automation, AIOps, or advanced mapping, make sure the core concepts are solid:What is IT Operations Management (ITOM) within ServiceNow?Understand the difference between:ITOM Visib...

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ITOM Discovery Best Practices for Windows Servers (9 tips + Flow to Memorize)

1. Authentication and Credential StrategyWindows Discovery relies primarily on WMI over DCOM, with RPC and SMB as supporting components.Best practices:Use a dedicated domain service account.Grant the account local administrator privileges on target s...

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ITOM Discovery Best Practices for Linux Servers (9tips+privilege exmp)

1. Credential Strategy (Most Common Failure Point)Discovery on Linux lives or dies by credentials.Best practicesPrefer SSH key-based authentication over password.Use a dedicated technical account (not personal users).Grant least privilege, but ensure...

• Question
• Discovery
• Orchestration (ITOM)

I couldn't login to ServiceNow Lab Instance

Why Can't i able to login into Instance Lab Sesion..it is showing invalid username and password everything. 

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ServiceNow Simulator - Lists and Filters task validation failing

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Stage / Process Formatter on Service Portal

States can be rendered as similar to native ServiceNow forms on Service Portal:   Note: This article covers the configuration instructions related to Share Project "Stage/Process Formatter on ServiceNow Similar to native forms" How to configure ? St...

• Article
• Service Portal