ServiceNow Community

🚀 Your Go-To Flow Designer Has Secrets (And I Found Few)

When I started preparing for my session, I wanted something technical yet easy to connect with - something both low-code/no-code users and developers could use in their daily work. I began with just 2 features in mind… but the deeper I explored Flo...

Article
Action Designer
flow designer
Workflow Automation

Catalog client script

I need help creating a catalog client script with these functions: The field name is date_of_movement If the current date is between the 1st and the 19th, the transaction date can be any date within the current month. (Limited to business days) If th...

Question

Routing tickets to a group only if there is no available/active support using AWA

Hi Everyone,Is it possible to assign the ticket to the specific group only not to an agent if there is no Available agent using Advanced Work Assignment. If yes is there any documentation that can help me for this user case. Thanks in Advance

Question

How to hide 'Create known error article' link on problem form

Hi Team, Could someone please help me with configuring the visibility of the "Create Known Error Article" link based on the following conditions:For P1/P2 tickets:The link should be visible only when the ticket is in the Root Cause Analysis (RCA) sta...

Question

Resolved! Service Operations Workspace Incident Cards Functionality

Hello, I am trying to update the SLA Card for the SOW Incident view: The Bottom card in the blue section. Even though there is an SLA the card is not showing any information. Where is this card configured?Should be showing this SLA information:

Question

Implementing CyberArk to securely store and retrieve all necessary credentials

Hi I would like if you can share how to use CyberArk with Servicenow, Thanks

Question

How can we add action button for RITM(Requests) on ESC

Hi Team,We have a requirement to add ' Action ' drop down on ESC page for the " My requests" records when opened by the caller . The expected actions drop down options are " Reopen, Cancel '. We have earlier done this sort of customization for incide...

Question

Now Mobile – Default Notifications Not Functioning for HRSD Application

The default Notifications tab was previously displaying RITM, REQ, INC, and HRC-related notifications.However, after upgrading the HR Service Delivery for Mobile plugin to the latest version (21.2.7), these notifications are no longer appearing.We n...

Question

submit button in ui builder

why submit button on ui builder portal experience is not working as expected?(expected behaviour is it should ensure all mandatory fields are filled r not before redirect in to list view)

Question

UI Policy not hiding field in Service Operations Workspace Overview tab

I created a UI policy to hide a specific field from the form view, based on the type of change. In platform view, the field is hidden as expected (not visible for standard/normal changes), but when I load the change in Service Operations Workspace, I...

Question

How to dynamically set the "To" person in a Send Notification action in Flow Designer

Hello,I need to dynamically set the "To" person in an email and I can't figure out how to do that from Flow Designer. In my situation, it's a bit more complicated. My business requirement is to find inactive users based on a time period. The liaison...

Question

How to configure the Functional currency field?

Client Need: Financial reports must be submitted in MXN, even if the projects are in USD or other currencies.I noticed that I need to change the Functional Currency field to MXN. My user is located in Mexico. However, I can't get the currency to chan...

Question

Employee Center Navbar UI defaulting to white after update to Yokohama Patch 7

Dear ServiceNow Community, I believe this an issue of some sort of override or error from UI updates in Yokohama compared to Xanadu. I am experiencing an issue where the navbar divider color will not change when changing in the Service Portal Configu...

Question

Security prevents writing to this field

We need to open up the "Approval Reason" for admins to update this field. I appreciate any help. Thank you.

Question

Showing MRVS on SC_Task

Hello Community,I am trying to display MRVS present on catalog item to sc_task genenrated after approving the RITM.I am using client script and script include, but not able to show MRVS on sc_task.Only problem is HTML table is not appearing on sc_tas...

Question