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Service Portal add avatar to icon

Hello everyone, I want to add the icon to the service portal activity field users icon I basically need to change from avatar to iconI am adding image for reference Basically my requirement is i want to override the avatar with a icon for customer po...

Question

In UI page submit button is not working for non admin users

Created UI page containing few checking and submit button. The button functionality is working for admins. But it is not working for any other users when clicked on submit button.

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Custom Currency conversion rates

Hi Fellas, I have a requirement that is I want to Add conversion rates using a custom rate table.I followed the following article however on the last step I am unable to find the system property it has mentioned. So, I created a new system property a...

Question

Line chart report with standard calendar and per week showing Monday as start date

Hi team, I have created a Line chart report , with standard calendar and per week . By default report showing Monday as start date. Do we have any option to change the day, Friday instead of Monday? Please help. Regards,Saranya

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Hide Offboarding case from My Requests in Employee Center for subject person

I’m trying to hide Offboarding HR cases from the Subject Person in Employee Center → My Requests, only when the user is an external worker (contingent worker / subcontractor) based in Spain. HR Criteria and COE configuration are not working, as the c...

Question

In MRVS variable it return sys_id for reference record, how can i use dotwalk and get the name

Hello Everyone, I am wondering how can I get to dotwalk the name instead of sys_id. r_user is a reference record, i try to use: r_user_display_value but nothing works. for (var i = 0; i < rows.length; i++) { var r = rows[i]; var userText = ...

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Please advise on the right way to use Maturity item /success goal/success activity

Hi Folks, Hope you all are doing all good!!. 1.How Maturity items and success goals and success activity and Value Builder tasks are linked with each other? Explain with one maturity item. If there is any template available , please share.2. How can ...

Question

REST API OAuth

I am unable to get a REST API token using ServiceNow OAuth. We are not yet on Zurich to make use of the MIC. I selected OAuth API endpoint for external clients. The token does not get issued when using Client ID and secret. We have Entra ID serving a...

Question

When I am trying the to transfer case I couldn't get the off board leaver service

Hi team. I am facing the issue in HRSD case. We have HR service (off- board leaver) when I am trying to transfer the case. In the HR service I didn't get the off- board leaver HR service. when HR service active is false. We couldn't be able to see th...

Question

Resolved! Affected CI add button on change request form

How can we display the "Add" button on change request Affected CI related List tab when the form is in "Assess" state?Be default, this is only available when the state is "New". All help is appreciated. Thanks.

Question

ServiceNOw delta exam

Dear all,I am currently have a Sys Admin and Developer Service now certification.I am now working all times with ServiceNow, it depends on customer project and need but I try to keep as I can my Certification through running all time so called Delta...

Question

Performance Analytics target color schema - adaption not visible

Hello I try to use a adapted color schema on a target (widget = "indicator scoreboard").After the first assignment of the color schema to the target, it's working fine. But any later adjustment to the color schema (color or percentage) is not visi...

Question

Asset & CI Field map

Hi Team,Could you please help me identify which fields in the alm_asset table are populated from Discovery Source?We have already identified the data coming from Oracle (for reference, I have attached the screenshot). However, we are unable to determ...

Question
Discovery

Digital Product Release Implementation & Configuration Guide

Digital Product Release Foundational Implementation & Configuration Guide Contents Guide objectives & pre-requisites Steps for demo Azure DevOps (ADO) Organization Setup/configuration steps: Section 1: Define Approval DefinitionsSection 2: Activate...

Article

Resolved! What does ServiceNow count in Integration Hub transactions?

What exactly is considered billable usage in ServiceNow IntegrationHub, and how are IntegrationHub transactions calculated?There seems to be some uncertainty and differing interpretations around what actually counts as an IntegrationHub (IH) transact...

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IntegrationHub