ServiceNow Community

Service Bridge Consumer - Wants a REQ/RITM Created from Remote Record Producers

I have a Consumer that submits Remote Record Producers, but they want their side of the process to create a REQ/RITM so that their end users have a consistent portal experience. Is there any way to change or force some logic on their side so a REQ/RI...

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gs.hasRoleExactly('any_role') returning undefined

while i was trying to make use of gs.hasRoleExactly('any_role') it was actually returning undefined can anyone please explain this

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Virtual Agent Lite vs Virtual Agent – Can CCCIF be used for external bot (bot-to-bot) integration

I am trying to understand whether Conversational Custom Chat Integration (CCCIF) can be implemented with our current setup.Current setup:Glide Virtual Agent plugin is installedDependencies include Glide Virtual Agent Lite (com.glide.cs.chatbot.lite)V...

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Resolved! Populate MRV in a record producer with data by an imported excel

Hello everyone,I have a record producer in which I can upload an excel file which gets directly inserted in the sys_attachment table.Now I have to insert that imported data (simple strings) in my MRV. I've found similar posts: Automatically fill the ...

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Help text of a catalog field is center aligned

Hi Community. I am working on a record producer and starting this week, I am seeing that the help texts we add to any field is kind of in the center instead of left aligned. This was not the case last week. They were aligned left (kind of in the same...

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Playbook Attachments Mandatory

Hello, I'm wanting to make adding an attachment to the playbook activity mandatory. As in the User can not move on to the next activity until an attachment is attached and a notification pops up informing the User of this requirement. Does anyone kno...

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notification when Service request SLA reaches 90%

HI Team - can any one pleasse help me on this requirment How To start sending auto triggered mails when the Service request SLA reaches 90% SLA . we have already configured SLA on requested item table please help me wth configuration steps . Thank...

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How to make fields as read only on portal ??

Hi All, How to make time zone , business phone as read only on the portal page. @Ankur Bawiskar can you help? Regards,Shabbir Shaik

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Resolved! is there any alternative in service now in using Universal request to generate incident and Ctasks?

instead of using universal request to generate incident and request from the chosen catalog item, are there any alternative simple app or method to approach this? as universal request leads to duplication of records to be filled and assigned to diffe...

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How to create a custom UI Action button on Workspace list view

Hi all,I want to create a new UI Action button on the list view in Service Operations Workspace.The requirement isThe button should appear on the list view (for example, on the em_alert table).When a user selects one or more records and clicks on the...

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integrate servicenow with microsoft form

I have a scenario. Whenever someone submit a Microsoft form, a case should be created in ServiceNow. Can anyone please guide me on how to do this? What procedure should I follow? We don't have integration hub subscription.

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"To run conflict detection, Configuration item is required" the message from Overview Tab in SOW.

"To run conflict detection, Configuration item is required" the message from Overview Tab in SOW.Our requirement is to make this message turn off means it should not be visible.If you have solution for this do mention the steps :-

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Predictive Intelligence - Incident Assignment Questions

I have been tasked with looking into predictive intelligence to assist the help desk with assigning incidents. I have done some preliminary setup in a lower environment and I have several questions. 1. If there are business rules or assignments rule...

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How to create a custom button in Service Operations Workspace (Express List)

Hi, In Service Operations Workspace, under the Express List view for alerts, I’d like to add a custom button (for example, "Update Remote Task"). Thanks in advance

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QUESTIONS

1.Write a script to find which "Assignment Group" has the highest number of "Open" incidents currently.2.Calculate the percentage of Incidents that were "Resolved on First Contact" vs total incidents created today.3.Write a script that returns the c...

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