ServiceNow Otto AI Agents - Resource Guide 2026

[Victor Chen]

See the latest resources and videos to learn about Otto AI Agents

 

Latest store app version as of August 2026 (Australia Patch 5): Now Assist AI Agents 8.3.3

Articles:

• *If you're new to AI Agents, start here first and then review the other articles below in rough order*: Introducing AI Agents and Quick Start Guide
• End to End Setup Guide
• AI Agents FAQ and Troubleshooting
• Now Assist AI Agents prompting guide
• Enable MCP and A2A for your agentic workflows - with FAQs [Updated: Zurich Patch 4]
• Quick Tutorial: Export and Import of AI agents via update set
• AI Agent tools – Getting the most out of your agentic workflows
• Deploy AI Agents with Confidence with Agentic Evaluations
• Latest access control security enhancements for AI Agents and Skill Kit [Updated Zurich Patch 4]
• Manage your agentic assists consumption with these AI Agent properties
• AI Agent Practical Implementation: Lessons from the Field

ServiceNow University:

• Now Assist AI Agents Deep Dive (recommended!)

Academy Videos: 

• *Latest*: AI Academy: Activate AI Agents for your organization in less than 30 minutes
• AI Academy: AI Agents, unlock autonomous productivity at scale

• AI Academy: Platform Agentic Workflows

• AI Academy: MCP Client with Now Assist AI Agents

• AI Academy: Securing your AI Agents & Custom Skills

Documentation: ServiceNow Otto AI Agents

List of Now Assist agentic workflows: Link

For more guidance and videos: AI Center of Excellence 

See the lab guide attached below on exploring and creating AI Agents, based on the Knowledge 25 labs. 

[Victor Chen]

Updated with a new lab-style guide in building and using AI Agents!