Workflow or flow designer

Which is better Workflow or flow designer?

• Question

How To write simple JavaScript in Servicenow

I am embarrassed to ask this question.   I am on lesson 15 of Chuck Tomasi Learn JavaScript on the Now Platform.   Trying to work Lab 4.   I have a PDI.  My problem is that I don't know what Navigator App or Module to select in order to start writing...

• Question

Universal request - Contact type getting set to "Self-service - Universal Request"

Hi,I have a custom record producer that creates a record in the Universal Request table, and I am also testing with the out-of-box Request Help record producer. I am trying to set the Contact Type to “Self-service” in the producer script, but when th...

• Question

Populating response in MRVS using onSubmit client script

Hi all,I am getting the expected response but not able to populate/ set value in MRVS field, Please suggest based on the attachment 'employee id's will be populated in mrvs and onsubmit associated first and last name should be populate in the mrvs.  ...

• Question

Article : UI Actions Issue: Duplicate Action Names Causing Unexpected Behavior

OverviewIn ServiceNow, UI Actions (buttons, links, context menu items) are commonly used to trigger client-side and server-side logic. However, a subtle but critical issue can arise when multiple UI Actions share the same Action name, even if they ar...

• Question

File Upload tool AI agent not extracting

Hello, I am using the AI agent tool - File Upload to gather the information from the document. For some reason, it is not extracting the file(PDF) data even though its size is 2.4KB. Its status has been shown as "Extracting Data" for a very long time...

• Question

SAM Pro integration with Procurement systems

I’m looking for documentation on SAM Pro integration with procurement systems. If you have worked on this or have any information, could you please share it? Thanks in advance!

• Question

CMDB Data Manager Certification Policy

I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...

• Question

Survey trigger on teams after case is resolved

Hello Team,I have a requirement where, once a case is resolved, a survey should be automatically sent to the end user via a chatbot (specifically, the MoveWorks tool). The survey presents three options within the Teams chatbot: "Satisfied," "Not Sati...

• Question

Want to add One field in Pop Up of problem task record

Hi, When we click on complete button on the problem task record, there is a popup that appears and i want to add one more field into that popup. not sure where and how to find its configuration.Below is the Popup which is OOB functionality. I need to...

• Question

How to install a plugin

• Question

Agentic AI- how to use agent to extract information from documents

Hii want to build an agentic ai to parse information out of document attached to tool "File Upload",i am not able to user any response from agent.1. after adding tool "file upload" and adding document, it keep showing extracting data" Basically idea ...

• Question

teams integration with ServiceNow for Major Incident management

Hi all, I am struggling with the configuration of the bot for integrating MS Teams for self-configured bot.I have done all the steps, at some point must have got something twice?I am getting this error message when trying to configure a new bot: But ...

• Question

After RITM Creation how to create Standard change

Hi All, I have two catalog forms, each with its own template. Once the RITM is submitted, a Standard Change should be created based on the corresponding catalog item. I tried to store the form and template sys_id in system property and used business ...

• Question

How to carry over category and subcategory from incident to change in related list

Hi, I just wanna say that I am very new to Snow and I'm just getting to know the platform.I got assigned the following task:I would like the category and subcategory of incident to carry over to change records when a change is created from an inciden...

• Question
• Change Management
• Cost Management (ITSM)