ServiceNow Community

How to handle stale application CIs?

Hi There, What is the right way to process stale (not updated last 60 days) application CIs?

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Oauth 2.0 authenticated Azure Monitor to ITOM Health (Event Management) Integration

This post describes OAUTH 2.0 authentication method to integrate Azure Monitor into ServiceNow ITOM Event Management. In <this> blog I explained the simplest method to integrated Azure Monitor. However using Oauth 2.0 is considered to be more secu...

blog

Assistance With Job Search and Networking

Hello Everyone! I am form Technical Support Engineer for ServiceNow who has had 4 years of experience with the platform who is now looking for a new position as either an SN admin and developer. So far I have my CAD, CSA, and I am currently working o...

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Full-Time

On-call trigger rules and assignment group issue

I like many others are testing the On-call scheduling functionality (Helsinki). By the documentation, trigger rules will not work if the assignment_group or assigned_to are not blank, and are dependent on executing the rule by basically any other con...

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Best Practices
Instance Configuration
Scripting and Coding

Integrate Knowledge Articles within the Service Portal

Hello everyone, We want our customers to see knowledge articles before they submit a ticket from the Service Portal (SP and CSM). It seems like I can set up contextual search, based on short description. Is this is a widget available in the service ...

Question

Generate ticket in custom table from Lifecycle Event activity in Journey

Hi,I have a requirement to generate a ticket/case in a custom table in ServiceNow from Lifecycle event in a Journey.The activity needs to be reflected in Journey same as any other fulfiller activity (for example incident) and show as completed when c...

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Enterprise Onboarding and Transitions
Human Resources Service Delivery

Stablecoins: Why Enterprises Should Pay Attention

The Genius Act, the first major piece of legislation designed specifically for the cryptocurrency world, has finally created regulatory clarity in the crypto world like we’ve literally never seen before. That clarity is about one specific part of cry...

blog

When will the Core UI Analytics be deprecated? Will the core UI report/dashboard still work?

When will the Core UI report/dashboard be deprecated? We tested after migrating to Platform Analytics, some dashboard/reports have compatible issues, shall we reactivate the core UI report/dashboard to continue using the old ones? ServiceNow will st...

Question

MS Teams chat should remain open for 5 days after incident closure

Hi everyone,we don’t want MS Teams chats to be auto-closed as soon as the Active field of an incident is set to false.Our requirement: the chat should remain available until 5 days after the incident is closed.The reason is that for major incidents, ...

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Which Flow/script is being used to create records in the "sn_cg_content_request" table?

Which Flow/script is being used to create records in the "sn_cg_content_request" table? @SmritiGupta

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L2 discovery and relationships

HelloWe want to populate our ServiceNow instance with CMDB data. We are mainly interested in network equipment data and have therefore been experimenting with L2 discovery in our ServiceNow instance. So far our discovery setup retrieves a lot of the ...

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Latest access control enhancements for AI Agents and Skill Kit

In the Yokohama Patch 6/Zurich Patch 1 release, ServiceNow has released new security improvements to control access and visibility of your AI Agents and Now Assist skills. AI Agents ACL configuration options are now available directly in AI Agent S...

Article

NowAssist Keeps giving me inactive users

Hi all,We have configured Now Assist as much OOB as we can. With it, we have created custom Information Sources for the following: 1. User table - active is true2. Catalog Items - active is true and belonging to certain Catalogs3. Knowledge Table - p...

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Need help On Portal issue while chat in now assist

while chat in now Assist virtual agent , At some point of time, i get the error. I am attaching the screenshot below.Please assist me the way to solve the issue.

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Resolved! Function to parse gs.getSession().getTimeZone();

Hello. Does someone have a function to parse the ZoneInfo array (?) or whatever it is that is returned from: var userTimeZone = gs.getSession().getTimeZone(); The output from that looks like this: sun.util.calendar.ZoneInfo[id="US/Eastern",offset=...

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