Need help On Portal issue while chat in now assist

pawank2
Tera Expert

11 hours ago

while chat in now Assist virtual agent , At some point of time, i get the error. 

I am attaching the screenshot below.

pawank2_0-1757436213397.png

Please assist me the way to solve the issue.

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

10 hours ago

Hi @pawank2 

 

is it PDI? if yes try repair the Portal and VA plugin.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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PaulSylo
Tera Sage
Tera Sage

6 hours ago

Hi @pawank2 -

 

Looks like two error - 1 OTS Parsing error, ... which means some mandatory field on this Catalog item is missing or need to check the metadata of this catalog it, i would say reindex once and try to see the error

 

second error is - No citation entry found or value is not an array is known bug . I would request you to upgrade the version else raise a HI portal ticket, they will give you a patch for this No Citation error 

 

Note: It is good to upgrade the plugins but , this is an error, try to troubleshoot in the scitem given in that error and check if any field are missing or not.

 

 

Regards,
PaulSylo

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