Flow condition evaluating incorrectly – output shows 2 but compared as 2.0 and evaluates false

Hi,I’m facing an issue in Flow Designer where a condition is not evaluating correctly. In my flow, a Script Action returns a numeric output variable called count.The output shows count = 2, which is correct. In the next step, I have a condition:If (c...

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• Service Catalog

Do we have Requirement gathering template for Walk up experience module

I need Requirement gathering template for Walk up experience module to be shared with customer. Any references pls ?

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Assistance related to report creation

Hello Everyone, We have a Service Catalog form that includes standard fields such as text, choice, and reference. Additionally, it contains a field that allows submission of multi-row values (MRVS – Multi-Row Variable Set). I am trying to build a sta...

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Failed to load player dependencies

Hello, community.  I am enrolled in the Business Analyst track, by Service Now University. At first, course pages were working perfectly, but since Tuesday, everytime I try to access any of the course course modules, it shows the following error mess...

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Location of SPM Academy recordings and materials?

thank you !!

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Catalog Item Reference Variable to Custom Table

Hello, I created a custom table for holding variable data and gave snc_internal read access to the table.  I set variable1 field to display is true.   On the catalog item is a reference variable to the table I have no qualifier on it.  When I imperso...

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What strategies have your organization adopted to train your user community?

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All users are unable to see the newly created field/column in the sys_user table

Hi, I created a new field on sys_user table called "Deactivated" to record the date and time stamp when the account sets from active to false. I used BR to update the Date and time on the "Deactivated" field. This works and records the date and time ...

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flow designer - getting task info from previous task in flow, and using it in approval action

I've got a scenario where i'm generating a catalog task in a flow. I need to take whomever is the assigned to or user that closes the task, and make them the approver on a subsequent approval action. its giving me the following error: class com.snc.p...

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Using meta tags in Knowledge Base articles to improve SEO and reduce incidents

Here at ServiceNow and for many of our customers, we rely on detailed, useful, customer-focused content in the Knowledge Base to address customer issues or concerns. Each month we analyze feedback, comments, and customer data to determine the issues ...

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Healthcare Locations (New or Moves)

I've been asked to find out how other healthcare organizations handle new locations or moving locations... not necessarily specific to ServiceNow itself. We have Epic as a system, and it seems that there is no set way with our IT Epic folks to create...

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I cannot find Now Assist Panel - Platform (default) and Now Assist Virtual Agent (default)

Hi,I'm trying to activate Now Assist and use the panel assistants but I'm running into a problem.It looks like the Now Assist Panel - Platform (default) and Now Assist Virtual Agent (default) aren't available in my instance.   Version - Zurich

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

  It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special.    CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY!    This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Building agent work schedules and providing data via integration

Introduction Within FSM, work schedules for agents are one of the key foundational data that support scheduling. Work schedules define, within certain periods, the exact times agents are available - or unavailable to work. They can contain sub-schedu...

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