ServiceNow Community

Best way to identify which HR group manage which HR Services in HRSD?

Hi Community,I’m working on an HRSD dashboard and looking for a reliable way to identify which HR teams (assignment groups) manage which HR Services. as i need to create a new report to t to reflect the which team manages which type of HR Services.I...

Question

CPQ Certification

I've been through what appears to be most of the material on CPQ/Logik available in the training community. I'm wondering if there's a certification path or deeper dive training available or being planned. I'm from old school BigMachines quoting and...

Question

ReleaseOps: The Control Tower for Your ServiceNow Deployments

If you’ve ever chased down missing update sets, guessed which version of a script include made it to production, or been asked “what’s going live this weekend?” with no real answer, you’re not alone. ServiceNow developers and admins have lived with...

blog

Business and Technical Management services

Can someone please tell me what is the appropriate way to connect Business Services to incidents and changes? We are implementing CMDB and EA modules. We already have ITSM and SAM in place. I am trying to figure out the best way to develop insight...

Question

Flow designer to run in loop until we get desired output

Hi,I'm running a API from custom flow action to get the order tracking status1. from the API i will get status of package as string value(In Transit, Pending, Delivered)2. if the state is other than In Transit or Delivered i need to wait for certain ...

Question

Report visualization incorrect

Hello everyone,For some reason, whenever I try to visualize a chart report, it only displays a white square and the chart itself does not appear (see the attached screenshot). However, if I click on the report, it opens and displays normally. Has an...

Question

Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Today, December 11th 2025, ServiceNow rel...

Article

ServiceNow University Login Issue – MFA Email Missing

HiI’m trying to log in to ServiceNow University, but I’m not receiving the MFA code in my email inbox.I’ve attempted to log in 4–5 times, and each time it displays the message: “MFA code sent to your email address”, but no email is received. Could yo...

Question

flow designer requirement

when catalog item is submitted and it should be approved automatically by setting approval is approved and stage as fulfill and then first SCTASK "Reporting Task"should be created automatically and when sc task of first task Reporting Task closes the...

Question

Need help related to Log Export Service (LES) implementation

I have a requirement to send logs related to admin activity from ServiceNowI see requirement can be achieved using Log Export Service (LES) in ServiceNow.Exploring Log Export Service (LES) Does any implement this kind of requirement? If yes, need in...

Question

Resolved! Need information related to a report

I have created a report using data sets and I see for 22/09/2025, it's showing 89.13%. what is that 89.13% and how it is calculated?

Question

CSM - Customer orgnization plays both partner & customer role. Manage customer organization.

My organization – provides one service to retail end users, i.e. Sender & Receiver in every India states. This Service can be requested from any state can be fulfilled by any state.We have three partners roles in every state.One direct partner at bot...

Question
Customer Service Portals
self-service

Resolved! MFA OTP email not sent

Hello!We have an issue with MFA by email:Everything seems to be properly activated, but when the user selects the email option for MFA, the OPT email is never sent. It seems the server does not even generate it, as it does not appear in System Logs >...

Question

Resolved! Technical error message on Virtual Agent for external user

Hello Team, I have created a flow for virtual agent to create complaint case, all the flow going well but when it come to creating the complaint case it is giving "Technical issue" error and ending up the chat case is not getting created. flow is wor...

Question
Virtual Agent

Part of the query on sys_user has been ignored because of insufficient access for 'query_match'

Hi Team, I am facing the issue with Reference field dependent on assignment group. When I click on reference field's search ICON. We got one error (Part of the query on sys_user_grmember has has been ignored because of insufficient access for 'quer...

Question