Setting fields as mandatory for manually created task and sctask on SOW

Hello Colleagues,Please support me, I need to set up short description, description and assignment group as mandatory for Catalog Tasks and Incident Tasks created outside the flow, by user on SOW.   Thank you for help:)BRSylwia

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Blog5_TM: Consolidated, Full & up-to-date ServiceNow Certification List (2026)

Background : At the end of last year 2025, during a company certification competition covering Mainline, Micro-Certifications, Accreditations, Suites, Sales, Presales, and Bootcamps, it was difficult to find a single consolidated list with accurate a...

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Version 3: Digital Product Value Stream Management Architecture Blueprint

Download Link: Version 3: Digital Product Value Stream Management Architecture Blueprint       Significant changes have taken place in just a year since the last VSM blueprint update. The evolution from predictive AI to generative AI, and now to agen...

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New to the Platform

Hi, I’m a new learner on ServiceNow and, as a recruiter with 8 years of experience, I’m looking to connect with professionals who have navigated a similar career path. I would greatly appreciate the guidance of a mentor to help me explore the next st...

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Using checklists in task creation

I am working on requirement to create new sc_task from a workflow and have checklists on it. How can I do that? I tried to create a checklist and save it but that is associated with an item. which table holds the template I saved the checklist using ...

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AWA - Stop Assignment Outside of Skill

TL;DR: How do I stop having agents get assigned work items that do not belong to their skill, if the work item itself matches the queue condition? Hi all,  I have a question with Advanced Work Assignment that I believe should be a quick fix. My issue...

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PDI Redirecting to /session_timeout.do Issue

When I open my PDI URL, it automatically redirects to /session_timeout.do and keeps refreshing continuously. This issue has been happening for the last 3 days. Before this started, I was working with a UI Script in my instance.

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• PDI
• PDI LOgin Issue

How to secure a Scripted REST API with OAuth using Unified Gateway account in ServiceNow?

Hi Team,I am working on an integration in ServiceNow where an external system needs to send data to a Scripted REST API. We are currently using a Unified Gateway account for the integration.I would like to understand how we can secure the Scripted RE...

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REGISTER NOW – ServiceNow Put AI to Work Summit – 11th March in London

If you are a ServiceNow user organisation and keen to learn the latest on our AI value and capabilities, including Agentic AI, then join us on 11th March in London!   From compelling keynotes highlighting the latest thinking & innovations to user sto...

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• In Person

AI That Actually Executes: What Autonomous Workforce & EmployeeWorks Mean for ServiceNow Builders

If you’ve experimented with AI inside your ServiceNow instance, you’ve probably seen both sides of it. On one hand: powerful natural language responses. On the other: beautifully written answers that still leave the workflow to you.   The gap has ne...

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ServiceNow Knowledge 2026: Architecting the Agentic Bank with RaptorDB and CSDM

You're sitting in March 2026, and the global tech mood is changing fast. In a few weeks, ServiceNow Knowledge 2026 lands in Las Vegas, and the themes coming into the event point to a major shift in how banks should plan their next year.   If you lead...

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• Architect

ServiceNow Knowledge 2026 Roadmap for Banking Leaders: From Digital to Agentic

As we sit in March 2026, the global technology landscape is shifting at a relentless pace. In just a few weeks, ServiceNow Knowledge 2026 will land in Las Vegas. For banking technology leaders, this isn't just another conference; it marks a fundament...

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• AI Control Tower
• AI Readiness
• Integrated Risk Management (IRM)
• Workflow Data Fabric

Important Updates to the ServiceNow Community Code of Conduct

Important Updates to the ServiceNow Community Code of Conduct   The ServiceNow Community is built on trust, mutual respect, and a shared commitment to learning from one another. To protect that environment, we've made several important updates to our...

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