ServiceNow Community

Project Workspace Planning Page - Invert Add Resource Options? Remove one?

Hi all,I am working with Project Workspace, specifically with the Planning page.With the 7.3.1 update, noticed there is the new "New Resource" option added to the "Add Resource" button.Our team would prefer to have users use the form that pops out wh...

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Best Practices
Resource Management
Service Portfolio Management

Restrict Date Entry on a Variable in a Catalog Item

We have a catalog item that has the variable type of date and the question is Start Date. We are trying to prevent anyone from inputting today's date as the start date. We have tried the following to prevent this: UI Policy where date can't be at o...

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Hide Form Annotation in Workspace solution

As I was struggling to find an article/solved question to achieve this requirement recently, I want to share my trick to get it done. Unfortunately, DOM manipulation is not supported in Workspace. As a result, even if you create an HTML annotation wr...

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Does anyone know how to access the order guide variables from the order guide script field?

I would like to be able to access an order guide variable to use for a loop in the order guide script field. Does anyone know of a way to access the order guide variables within the order guide script field?I have tried:current.vars.<variable_name>cu...

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Scripting and Coding

Show other active tasks button next to the Affected CI on change request form is not visible in sow

Hi Team,The "Show Other Active Tasks" button is missing on the Affected CI field in the Change Request record in SOW.Currently, the Affected CI field already has two decorators configured:Open RecordConfiguration ItemI need the "Show Other Active Tas...

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Since Australia users without a fulfiller role are not being redirected to the service portal

Since Helsinki, we modified the "SPEntryPage" script include to redirect non-fulfillers to the portal (/sp) upon login. Fulfillers are directed to the platform. This worked well until we upgraded to Australia. In speaking to SN support they identifie...

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Navex case attachments to automatically feed into its related HR case

Hi Experts, We would like the Navex case attachments to automatically feed into its related HR case in Servicenow upon creation or update. Is there a way to configure it without using the Navexspoke? Currently, we are using SOAP message function to p...

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Difficulty using custom events in UXA

I created a custom event using the snAnalytics API as recommended in the documentation, but I need to track clicks on UI actions and list actions. I understood that I could use this API, but it only works for the portal; I searched the documentation ...

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We need to remove user subscription from the sys_user_set

Hi Team, We need to remove subscription for the inactive users from sys_user_set table list. Under thed RR user subscription. Please let me know how to remove inactive users via code. Please help me on this. Please find the below screenshot for refer...

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Any Free Certifications or Free Certification Vouchers Available?

Dear ServiceNow Certification Team,I hope you are doing well.I recently attempted The ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD) certification exam. Unfortunately, I did not pass in the Service...

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LDAP Filter Condition

Hi, I want to build LDAP Server filter condition based on an RDN and Filter condition from multiple OUs using only one filter condition. I tried RDN: OU=User Accounts,DC=abc,DC=xyz,DC=org and filter: (&(objectClass=user)(objectCategory=person))OU 1: ...

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Resolved! implementation strategy

We are implementing a CRM system for a medical device manufacturing company (Company X). The system will be used by sales representatives, system administrators, and team members managing sales rep shelf inventory.Before Company X can sell or delive...

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Long UserID

We currently have a user with a very long User ID, which is causing an issue when uploading files through the Attachment widget in Catalog Items.The user's User ID is:name1name2.lastname1lastname2@email.comDue to its length, the system does not allow...

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Project Workspace (Zurich) - gs.addInfoMessage() flashes and disappears after Create Work Order

Hi, I'm seeing some unexpected behavior in Project Workspace (Breadcrumb App Shell) on the Zurich release and wanted to check if anyone has experienced something similar.ScenarioA Work Order is created from a Project Task using the Create Work Order ...

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ACL on Task.Universal Request

Good morning, I have created a record producer and have added Task.Universal Request to the related links.As an admin I can access the interceptor page but as a non-admin I cannot.What ACL needs to be updated for this?I would have thought task.univer...

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