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Copy Attachment from attachment type variable to Data Source using Client callable script include

I have a attachment variable on the catalog form and I created a on change catalog client script that calls Script Include to Copy the attachment from the variable to data source in script include. Tried multiple script and it doesn't do anything v...

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Can't able to search cmdb ci in global search

Whenever I try to search configuration Items with asset tag or model number fields in global search. showing no results.What I have checked so far:1)Reviewed search source but did not find attribute level configuration.2)checked AI search profilesMy...

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Need to change "Add Row" text in MRVS variable

I need to change "Add Row" to "Add Candidate details:" in mrvs

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Email alert coming from fls1-m

Hi,The requirement is Create Service Now Incident cases for email alert coming from fls1-m-a@a.com to support@a.com Subject starts with fls1-m, but not restricted to this subject should generate incident cases with the following details.Incident Acco...

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Console and Workspace sync issue

In servicenow we have a custom application called Onsite in that i have a table called PP[Prevention Plan] and when try to renew the PP record by renew button in console the old PP gets inactive and open a new record automatically but in workspace it...

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Demand Task creation - Best Practice

Hello All, I would like to know if there is any OOTB feature which will create demand task automatically OR will there be any challenges if we create demand tasks using flow designer. Thank youSunil S

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Issue when flow are executed simultaneously

Hello Community,I have a scenario, where the flows are executing simultaneously and bringing unexpected behaviour.Ex: I have count field on a Parent Table. When the Child record is completed, it will check the previous value and increment to one.If I...

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Invalid Task

I have done the task as per the steps suggested, but I am getting the task as invalid when I submit it. Someone, kindly help me

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Azure DevOps — Skipped Pipeline Steps in Azure Interpreted as Failures in DevOps Change Velocity

Dear Community, We're working on a DevOps Change Velocity integration with Azure DevOps and have run into two related issues. I've done initial research and confirmed findings with our KB articles, but I'm looking for anyone who has dealt with a simi...

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Create ATF based on condition query

HelloI have an clients fax catalog item and I want to build an ATF test for it. When the catalog item loads, it checks whether the current user has a fax number by querying a custom table. Based on the result, the form conditionally displays differen...

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Creating multiple SC Tasks (one per Excel file row) under a single RITM

Hi everyone,We currently have a catalog item that raises a request and creates a single SC Task for one user. We’re looking to enhance this same catalog item by adding an option that allows the creation of multiple SC Tasks under a single RITM.The i...

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Popup for cancel confirmation not working

I am trying to create a UI Action with name 'Cancel RITM', which will be asking for reason for cancellation, and cancel /Ok button. Once Ok is clicked, it will verify if there is some value or not, if no value it will give an info message and won't a...

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Claude usage data

Hey, I'm running a POC for AI control tower for a client whom has Enterprise Claude. As part of this I'm pulling usage data into SN. I have successfully got Models, Skills, MCPs and Usage data into SN. However, I've discovered the AI usage/adoption r...

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Different fields visibility based on user department

Hi Community, good day, I am stuck in a requirement where I need to control field visibility on the “My Requests” page in Service Portal based on user department. If a user belongs to the HR department, they should see additional fields in the reques...

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Flow Designer: Subflow marked as complete in parent flow before subflow execution finishes

Hi everyone, The flow below loops through the selected resources then calls an Azure Account Access subflow within a Do the following in parallel block. The wait for completion option is intentionally not enabled on the Azure Account Access subflow, ...

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