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No of records archived per execution of an archival rule

Hi Servicenow enthusiast,Just a bit curious about what factors decide the number of records archived per hourly execution of a archival rule. The documentation says that the entire archival job is divided into 10 batches with each batch archiving 100...

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Lists and Filters Lesson

Hello, I'm having issues with the Lists and Filters Lesson validating. Attached is what I see. To my knowledge, I followed the steps. I'm unsure what the issue is.

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Unable to attend CAD Exam

I try to attend the exam ,Pearson executive said that please exit because of video was not recording well but after I try to start exam with same access code but the platform still not opening and show that exam time line was ended my exam time i...

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SAM Pro | How potential savings are calculated?

Hello, does anyone know by chance how the value of the "Potential Savings" field of the records of removal candidates is calculated?For example, I have this entitlementand my removal candidates mark this amount as potential savings My client is aski...

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How do I "un-stuck" my playbook in the designer?

I am new to Playbooks. I created a simple Playbook with just decisions and User records. It wasn't until I tried to use a "Wait for" that I ran into trouble. On the UI tab, I could not select a view or fields. On the Automation tab, I could selec...

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I cannot open concur

it says Sorry, something went wrong. We encountered an error processing your request. If you continue to experience problems, please contact your Company Administrator or Help Desk. Please provide the following id to support: 29d2b6db826...

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Resolved! What does ServiceNow count in Integration Hub transactions?

What exactly is considered billable usage in ServiceNow IntegrationHub, and how are IntegrationHub transactions calculated?There seems to be some uncertainty and differing interpretations around what actually counts as an IntegrationHub (IH) transact...

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IntegrationHub

ITSM Mobile Agent Widgets Are Not Loading Data

Hello Everyone, Our organization is currently running into an issue where various widgets on the Agent app are not displaying data correctly. Here is the list of widgets that are not loading data:Breached incidents (on the My team tab)Incidents at ri...

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Delta Exam Guide (Zurich Version)

Hi everyone! This article originally began in another post which was from the Orlando version, but has now grown in to this comprehensive article that has been viewed over 240,000 times AND has over 250 Helpful ratings! This article contains both a "...

Article

Show a custom phone number in on-call calendar

Hi All,In ServiceNow OOB when we look at on-call calendar, we can see a users mobile number and email. The mobile number is displayed from Mobile Phone or Business Phone. Is it possible to show a custom phone number field? Thanks!

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User Criteria, Deleted record still available after migration

I have removed a record under the Not available for section in user criteria, but after the migration, this changes is not moving to the new instance. I have tried capturing it multiple times but the same issue occurs. Please help me resolve this iss...

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Human Resources Service Delivery

Configuring notifications to go to a user in a custom variable

Background: we have users who enter incidents but are unreachable - they go on PTO or they are do not work any overlapping hours with the engineer who is troubleshooting the issue, therefore we need another user identified as their [reachable] back-u...

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Configurable Workspace Reference Fields open Modal but do not load records

I have a defect in Configurable Workspace. Any page variant or maybe any extended table like a new Case Type breaks the default relationship between a reference field on the record view and the default modal/modal container on the page. When in Confi...

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vCenter discovery create empty record in VMWare table

Hi All, Since last month, vCenter discovery has created records in the VMWare table with empty records. It created the record with VM Which are new additions into vCenter, with a few empty records where all the fields are blank.Currently we are using...

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UI Builder: Pass filter from Single Score visualization to list page

I am working in UI Builder and have a Data Visualization (Single Score) component. I have added an event handler “Visualization clicked” and configured it to Navigate to another route (list-item-open-tickets).The navigation itself works fine and the ...

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