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Community activity

Monitoring Tool for Event Management

I have Service Map for S4 Hana and Nasuni, I want to know which Monitoring tool can I use for monitor the alerts (Monitoring tool that will interface with the Service Map).@itom @discovery 

  • Question
  • Discovery
  • Event Management
  • Operational Intelligence
  • Service Mapping

Event Management

Hello Folks,Can anyone guide me on what is correlation rules in event management? And, how does event will come into em_event table via MID Server/API Integration. What are the configuration we have to perform in the Monitoring tool side & Servicenow...

  • Question
  • Event Management

Catalog Items not visible on Service Portal

Hello Folks, In our instance, users are able see catalog items in ESC but not on Service Portal, on SP users can see categories but when click on category no catalog items are visible, and there are no user criteria that is restricting, if there is s...

  • Question

ui builder

Hi , I have a query in UI Builder, As I am new to this and learning ..Which component should we use to display dynamic text or style my texts?

  • Question

Using Employee Form to collect input

Hello folks, I am using Collect Employee Input type of HR task. I've created the Employee form, the survey and the Template to go with it. I see the input field shown on the Portal for this HR Task, but not on the back-end view. I see the Assessment ...

  • Question
  • Architect

Discovery is not overwriting some values

Hello,Working with discovery pattern for a custom table we are trying to update or create new hardware models in the system, from the patter we get the model name and in a pre script we search in the model table to see if it exist and if it does not ...

  • Question

How to edit Incident fields in Employee Center – Form View

When a user submits an Incident from the Employee Center portal, the Incident is created and goes to Awaiting Approval for one-level approval (Assignment Group Manager).After approval, it moves to In Progress.I want to know:How to edit/customize Inci...

  • Question
  • Ask the Experts

Issue with Copy/paste from Agent Workspace

After Xanadu Upgrade, while copying the content from list view and paste it to any file its comes with extra string -" Press and hold Shift then press Enter to edit"

  • Question

How to show catalog item's Variable on Workspace List

Hi Everyone, I have a catalog item with a variable called "Is published". I want to show it on the Service Operation Workspace's List View. (sc_req_item) I know that this can be achieved in ITIL View and Report/Visualization via dot walking, but I'm ...

  • Question

CMDB WORKSPACE

I want to implement the what are all extended functionalities CMDB Workspace with standard Licence.Help me on this  

  • Question

Create approvers on Rtim on basis of Cost Center

Hey Team,Can anyone please help me I created a schedule job that is generating approvers on RITM on the basis of Cost center, If the approver with level 1  doesnot approve the Ritm after 3 business days than the approval should move to the approver l...

  • Question
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