We are unable to dot-walk the Assignment Group field from the RITM Configuration Item field.

We are unable to dot-walk the Assignment Group field from the Requested Item to the Configuration Item. Could anyone please assist with this? (refer to the attached screenshot)  

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"This Knowledge Item has expired"

Hi,  Have recently noticed that users are receiving the "this knowledge item has expired" message when looking at previous versions from the version history list. Before users were able to view all previous versions once the current published version...

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• Knowledge Management

URGENT: PDI Stuck on 502 Bad Gateway Error

Hello Community,I am facing a critical issue with my Personal Developer Instance (PDI) and am requesting assistance, as I have a project deadline approaching quickly. I was using my instance just fine and then all of a sudden it logged me out and sai...

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new sla creations

Three SLA records are linked to a ticket change (CHG):SLA for assessing phase => 5 working daysTrigger: Request approval button has been clickedStop:Emergency & Standard change: CIO approvalMajor change: CEO/CTIO approvalMinor change: Head of IT oper...

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How to use script include function in report

script include :var BlankRequestChecker = Class.create();BlankRequestChecker.prototype = {    initialize: function() {},     getBlankRequestList: function() {        var blankRequestSysIDs = [];        var req = new GlideRecord('sc_request');        ...

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Doc Templates - Using text and background colours

Hi,I have drafted a new Project Status Report template but its a bit bland. I want to use the text and background colour option but am unable to get it to work. Does anyone have any tips? ThanksSteve

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How Can I use an IF AND Statement in Catalog Client Script

Dear ServiceNow Developer Community Colleagues, Please can I kindly ask for you assistance on how to achieve the following in an On Change Catalog Client Script (please see attached screenshot as back up). I have established an On Change Catalog Clie...

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I have a voucher for CAD exam ,can i use it in Pearson since Webassessor is not valid

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“In Tag Governance, delete records from the cmdb_key_value table through a remediation plolicy?

“In Tag Governance, is it possible to delete records from the cmdb_key_value table through a remediation policy? Or does the remediation policy only allow clearing or updating values rather than fully deleting the record?”

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Please provide me the regex for extracting CN

Hi,I am working with a field that contains LDAP Distinguished Names (DNs) concatenated using ^ as a separator. I need to extract the CN (Common Name) from each DN. CNs can be either numeric IDs (e.g., 02042174) or person names that may include escape...

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At glance in HR workspace

Hi Team, Wanted to know based on which field opened for, Affected employee at glance details are visible?And how we can change it based on field. I wanted to show based on Affected employee field  

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Data Manager Policy question

Hello all, In the CMDB Workspace, when we click on the Data Manager, then we get an option to create a new policy, So, today evening, I have created a new Retire policy. So, during creation of new Retire Policy, selection of oob Subflow (Retire Confi...

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Understanding the Discovery Result [discovery_result] Table in ServiceNow: A Key table for Discovery

  ServiceNow Discovery is a powerful feature that helps organizations identify and manage their IT infrastructure. One of the most critical components for Discovery Administrators is the discovery_result table.   This table provides detailed insights...

• blog
• Discovery
• ITOM Visibility

Prevent sending invalid email addresses (e.g., test@example) and add error_string in Email Log

Hello everyone,I want to understand how ServiceNow handles emails when the recipient address is invalid.For example, if the email is missing a top-level domain like 'test@example', how does the platform detect this issue? Does anyone know where I can...

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