ServiceNow Community

How to prevent users from setting State to On Hold in list views only?

Use case: Incidents moving to an on hold status in our instance has many mandatory fields to be filled out.We don't want to prevent agents from updating the state for Incident in list view altogether but we want to prevent them from doing this in lis...

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Issues observed on stale remediation task closure

Hi All,We have observed that around 10% of the stale remediation tasks are getting closed without going through the remediation process. We have implemented a custom remediation process using a scheduled job that runs periodically under the System Ad...

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Need to close Bulk RITM's in ServiceNow state and stage as completed. Can you help me the query.

HI Team,i have a requirement to close Bulk RITM's in ServiceNow, state and stage as completed. Can you help me the query.Thank you.

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Document Management - No Attachment Icon

Hello, I'm trying to leverage the Document Management functionality (ds_document) but I noticed there is no attachment icon visible on the form of a document record. See attachment.How could I do enable attachment on ds_document form ?

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ESX Servers Install Status is marked as Installed after changing it to Retired Manually

Hi AllWe have few ESX servers which are marked as Retired manually by the corresponding team after decommissioning them. But when Vcenter discovery happens, MID servers are marking those devices Install Devices status back tp Installed. Is this an ex...

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Resolved! Cannot register for exam

I am trying to register for the Data Foundations exam.The page seems to be hanging when it says it's picking up data from Pearson. is there something I've overlooked and/or do others have a similiar experience?

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g_form.disableAttachments() caused "Download all" button to disappear

We have a requirement to allow users to update and ast_contract record but not attach documents. I created a deny unless access control rule to prevent users without the custom supplier_manager role from creating an attachment on an ast_contract reco...

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Walkthrough guide for AIOPS and Metrics: Getting a custom Metric into the ServiceNow MID Server API

This guide provides a comprehensive walkthrough for integrating custom metrics into the Metric database for a new Configuration Item (CI). In our scenario, we aim to start recording temperature measurements from a datacenter rack equipped with instru...

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Service Operations Workspace

How to use ServiceNow Log Export Service (LES) to send log data to Dynatrace?

Hi Community,I got a task and would like guidance on sending ServiceNow log data to Dynatrace using ServiceNow LES(Log Export Service).Can someone guide me in the process or provide me with some resources for the same.

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Hide 'global ui action- delete' in custom application

I have scoped table and on the default form view there is global 'Delete' button. I would like to hide that button for all the users. I have tried to use 'UI action visibilty' tab but it's not working for default view. How to hide that? Can someone...

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News Article Content Editor

I am creating a news article and using the content editor. I accidentally clicked paste when I wasn't clicked on the correct block, and it put it down at the bottom of my screen "why it matters". Since this is not in a text block or any sort of conte...

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Add Timecards for Direct Reports

I want my leaders to be able to add timecards to timesheets on behalf of their direct reports. Is this possible?

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Menu menu - showing "topic_name" instead of actual topic name on page on breadcrumb menu

I cloned the page from one of our pages for the design, however, when I preview the template - the breadcrumb menu is showing "topic_name" in the breadcrumb menu instead of the actual name of the page.Any thoughts/ideas on what I may have done incorr...

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Deactivte the 'sharedservice.worker' user account

Hello Team,I was trying to remove roles and deactivate the user account sharedservice.worker but populating warning message as bellow Not allowing update of property: glide.ml.shared_worker.validation.status Can we deactivate the user account?Thanks,...

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ServiceNow SAM: Simulate Concurrent Floating License Reconciliation

Hello friends, In my SN instance (having SAM Pro), I would like to simulate the Software Reconciliation for Concurrent Licenses. I learned that SN SAM relies on Software Usage to determine this. Has anyone understood it completely? How can I simulate...

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