ServiceNow Community

Incoming Webhook to Send Notification on Teams channel

Hello, we currently use this Teams app "Incoming Webhook (to be retired)" that allows us to mediate a flow designer when the configured conditions are met, for example in a major incident a notification is automatically sent through a channel in the ...

Question

Update record using UI page and UI action

Many a times there is a requirement to show UI page and take input from user and update the current record. This can be handled using an UI page which gets invoked from UI action. Something similar below, please enhance it as per your requirement. HT...

Article

Add the day details to the my reservation tab

Hello Experts,We wanted to add the days details to the my reservation list which is displayed after the meeting room or desk booking."My Reservation" will display the Date - Day. We have already checked the the OOB widget and the above date format i...

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San Diego

Seeking Best Practices for Migrating an Existing ServiceNow Instance into a Brand-New MSP instance

I’m working with a customer who plans to migrate their current ServiceNow production instance into a brand-new MSP (Managed Service Provider)-hosted instance. Specific Questions:What is the recommended high-level approach? (e.g., Cloning? UpdateSets ...

Question

External User access on record producer form

I have created the record producer form, but it needs to be submitted by external users who are not part of our organization. How can we achieve this using the record producer or any inbound action method?

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Query Regarding WSD Reservation

Hi Team, The requirement is that the UI in the schedule needs to be by day instead of the time so that they can select from the UI itself as well. Basically, what we trying to do here is that the user should be able to select the day from the ui of t...

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How to Enable multiple selection of Breakdown Elements in Analytics Hub Page?

Currently I can select only one assignment group. I want to Select multiple assignments groups but I can't find any configuration options. How do we enable multi selection of breakdown elements in Analytics Hub page?

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Exporting Pivot table

I have updated our data visualization plugin to 28.4.1 and we are on patch 6 hotfix 2. We are trying to export a pivot visualization and the only options are still PDF, JPEG, PNG, etc. There is no change or option for excel or csv. When trying to d...

Question

NowAssist Implementation usecases

Hi All, We are planning to implement NowAssist in my account. my main focus on ITSM. how you start preparing use cases which data we have to analyse and come up with use cases. which of the modules we need to consider.

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Managing Companies and Vendors in ServiceNow

We realized our company table needs to be sanitized and I would like your help in doing so. We want to know how other customers handles companies and vendors. Issue: We have instances where a company can be both a company and a vendor and where a com...

Question

Resolved! Currency conversion to USD

I had requirement on currency conversion, we will enter amount in variable(single line text) and will select currency(reference--fx_currency) so, user will add amount like 1000,200.50 etc and will select currency then amount will convert with USD and...

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Scripting and Coding

UI builder

I am configuring a workspace using UI Builder and have created a page that displays a list of records from a custom table. However, when I click on a record, it doesn't open. Why is this happening, and do I need to configure an event handler for it? ...

Question

Show Playbook in CSM configurable workspace for custom table which is extending the task.

We have a requirement to create a custom table extending the task with 30 + custom fields. For fulfillment we are planning to use the CSM configurable workspace so that agents can update the required fields using playbook steps or directions. We are ...

Question
CSM Configurable Workspace

Account issues

I had to use my government account, which I no longer have access to, in order to take my CSA exam. I no longer work for the government so how can I transfer my certificate to my personal account in order to take my yearly refresher test? Please help...

Question

Need Created Report in platform anaytics

Hi Team,I need to create the following reports:% of Incidents Caused by a Change% of P1 Incidents with an Associated ProblemI tried creating the first report as shown in the screenshot, but it is not displaying the expected results.For the “Caused by...

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