ServiceNow Community

hide cart in service portal page

I am trying to hide cart from service portal landing page. Tried to hide it using css in theme but does not work. Any suggestions on how to get this to work?

Question

How to create a report where I can group data by TAG incident table

Hi Community,User has raised below concern :I want to create a report where I can group data by TAG in dashboard by data visualisation. It does not work for me.Kindly review and advise?Thankssrinivasu

Question

I have received an email that I have a request awaiting my approval, but I cannot see it in Interact

Hi Community,User has raised below concern :I have received an email that I have a request awaiting my approval, but I cannot see it in Interact PortalInteracrt Portal not showing awaiting approvalsI have a test ticket awaiting my approval open curre...

Question

Display info message on Risk Event record when a Risk Event Entry is added

Hi Team, I want to display an info message on the Workspace Risk Event record when a Risk Event Entry is added in the related list. After it is saved and created then I want to display the message as "Please review the 'Risk Event Impact' as the n...

Question

Alert configuration

I have a 20 alerts with different descriptions for the same node. I created one alert rule and, in the alert filter, I added those descriptions using OR conditions ( a-description OR b-description OR c-description) for that node. Is this the correct ...

Question

How to add KB contributor in approval/rejection mail, while sending a notification?

Hi,Could someone please assist me in adding the KB Contributor to the approval/rejection email notifications? Thanks & regards,Amit Kumar

Question

Catalog Tasks Closing as “Closed Incomplete” After Approval

Hi community,The ADAPT integration is implemented as part of the catalog task workflow.Once a “TPE Central Email Service (CES) Request” is raised and the RITM is approved, the corresponding catalog tasks are created and assigned to the system user “A...

Question

Is Build agent capability stopped in PDI?

Hello Everyone Is Build agent capability stopped in PDI?I am not getting plugin to install in my PDI

Question

sn_ws.RESTMessageV2 API to verify which environment it is

Future State: As a ServiceNow developer, I'd like for business rule sn_ws.RESTMessageV2 API executions to stay within their environment. Ideally a business rule will have the intelligence to recognize what environment it's executing in, and then onl...

Question

Attestation tasks will only schedule to run at midnight (and other questions)?

We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu. 1. When scheduling an Attestation, it seems you can only set them to run at midnight.I set a ti...

Question

How to add multiple columns

Hi All,Can we show multiple columns details in filter ?user name, department, department head, Business Unit, Manager details?like nested tree OR in parallel columns. Does it possible in OOB if not how can I achieve it??

Question

Issue in validating task: for Micro-Certification - Welcome to ServiceNow (Xanadu) instance.

I am performing 'Micro-Certification - Welcome to ServiceNow (Xanadu)' certification and while validating task on my instance, always getting failed. The steps are very simple but unable to figure out.Task: Personalize Your Instance - FailedCan anyb...

Question

How to exclude the AD groups/any from the teams view workspace list

HI Community, Currently teams view in workspace shows all the groups the user is a member of. AD groups should be excluded from the list How can we achieve this is that we can add filter like that?I only want actually groups to be displayed the users...

Question

Data Foundations as a prerequisite for CIS-ITSM

Hello,I am new to the ServiceNow platform and just recently passed my CSA exam. I will now be moving on to ITSM. I have scheduled my CIS-ITSM exam for February 4th but I seen that late last year they have added a new-prerequisite being data foundatio...

Question

Platform Analytics dashboard inquiry

Hi,We just recently migrated to Platform Anlaytics and found few limitations, mostly performance degredation especially for heavily used dashboards:The data visualization for the reports are not loading at all, some takes hours before the results app...

Question