Architecture Blueprint – Advanced

The Architecture Blueprint – Advanced Accelerator provides guidance and insights to develop your Architecture Blueprint artifacts.

Overview

The Architecture Blueprint - Advanced Accelerator provides Impact Customers with example architectural artifacts to support your current ServiceNow environment in order to gain an understanding of the core ServiceNow data architecture, application architecture, and technology infrastructure architecture. An Architecture Blueprint aims to provide you with clear visibility into your ServiceNow architecture to enable more effective platform management, governance, and decision making.

Note: This Accelerator is available for the Impact Advanced package.

What you get

Alignment Customer Meeting (up to 90 minutes)
  • Introduce Architecture Blueprint Accelerator
  • Set expectations on process and depth of initiative
  • Introduce three architecture categories:
    • Data Architecture
    • Application Architecture
    • Technology Architecture
  • Introduce three forms of architecture artifacts:
    • List (aka Catalog)
    • Table (aka Matrix)
    • Diagram
  • Communicate expectations for Customer participation
  • Define scope in reference to the current architecture implementation and state
  • Identify participant roles for the working meetings, per the defined scope
  • Request the completion of an intake questionnaire, and any other necessary inputs. See the Requested information/access section for examples.
Three Customer Working Sessions (up to 120 minutes each)
  • Introduce Architecture Blueprint and Accelerator to Working Session participants
  • Introduce Architecture Blueprint categories, per the defined scope
  • Introduce Architecture Blueprint guiding principles, per the defined scope.
  • Collaborate with a Platform Architect to identify relevant example templates, per the defined scope, and with guidance from the Platform Architect, discuss Stakeholder needs and start to fill out template content.
  • Discuss the next steps for you to continue refining your templates following the conclusion of the initiative
Follow-up Customer Session (optional upon Customer request - up to 60 minutes)
Opportunity for Q & A related to the Architecture Blueprint guidance
Architecture Blueprint Deliverables
  • Workshop slides
  • Architecture Blueprint templates that have been started with guidance from and in collaboration with your Platform Architect
  • Library of Architecture Blueprint example templates to continue building out your ServiceNow Architecture Blueprint artifacts

Requested customer resources

Table 1. Customer resource and responsibilities
Customer Resource Responsibilities

Platform Owner / Designee (Required)

Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
ServiceNow Platform Architect (Required) Responsible for overall ServiceNow platform architecture, strategy, and governance.
ServiceNow Platform Administrator (Required) Responsible for the day-to-day administration of the ServiceNow platform.
CMDB Manager (Required) Maintains the accuracy and integrity of the CMDB configuration data; works with teams to certify data.

Enterprise Architect(s) (Recommended)

Provides a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards.
Data Manager (Recommended) Responsible for overall management and maintenance of ServiceNow data.
Foundational Data Manager (Recommended) Responsible for the subset of foundational data (e.g. Users, Groups, Locations, Companies, Departments, etc.).
Integration Data Owner (Recommended) Responsible for one or more integrations (e.g. applications being integrated, data being passed, data flow, process flow, etc.).
Technical Governance Board Lead (Recommended) Leads the technical governance board that establishes policies and procedures for data, security, development, change, and release.
Project Owner (Recommended) Responsible for one or more projects (applications being integrated, data being passed, data flow, process flow, etc.). Define and communicate project where data can be impacted for quality, security and risk.
ServiceNow Development Lead (Recommended) Leads development on the ServiceNow platform.
IT Risk and Compliance Lead (Recommended) Ensures the organization's security protocols and best practices are followed within the ServiceNow platform.
Security Architect (Recommended) Responsible for designing, building, testing, and implementing security systems within an organization's IT network.
Application Owner / Manager (Recommended) Owns and defines data and process flows for a particular process / product (aka application).
Master Services Provider / Delivery Vendor Lead (Recommended) Leads 3rd party development and / or delivery services.

Requested information / access

  • Organization, data, application, integration, process and operating documentation. Specific information request will depend on the defined scope for each initiative delivery.
  • Customer may be asked to grant the ServiceNow Impact Squad access to Customer’s instance for the purposes of providing the Impact Accelerator during the period of performance.

Exclusions

  • Enterprise Architecture
  • Develop detailed architecture blueprint for your ServiceNow applications
  • Design your detailed data model
  • Develop detailed technical integration specifications
  • Develop your detailed application development code release flow

Architecture Blueprint – Total

The Architecture Blueprint – Total Accelerator provides guidance and insights to develop your Architecture Blueprint artifacts.

Overview

The Architecture Blueprint - Total Accelerator provides Impact Customers with example architectural artifacts to support your current ServiceNow environment in order to gain an understanding of the core ServiceNow data architecture, application architecture, and technology infrastructure architecture. An Architecture Blueprint aims to provide you with clear visibility into your ServiceNow architecture to enable more effective platform management, governance, and decision making.

Note: This Accelerator is available for the Impact Total package.

What you get

Alignment Customer Meeting (up to 90 minutes)
  • Introduce Architecture Blueprint Accelerator
  • Set expectations on process and depth of initiative
  • Introduce three forms of architecture categories:
    • Data Architecture
    • Application Architecture
    • Technology Architecture
  • Introduce three forms of architecture artifacts:
    • List (aka Catalog)
    • Table (aka Matrix)
    • Diagram
  • Communicate expectations for Customer participation
  • Define scope in reference to the current architecture implementation and state
  • Identify participant roles for the working meetings, per the defined scope
  • Request the completion of an intake questionnaire, and any other necessary inputs. See the Requested information/access section for examples.
Five Customer Working Sessions (up to 120 minutes each)
  • Introduce Architecture Blueprint and Accelerator to Working Session participants
  • Introduce Architecture Blueprint categories, per the defined scope
  • Introduce Architecture Blueprint guiding principles, per the defined scope
  • Collaborate with the Platform Architect to identify relevant example templates, per the defined scope, and with guidance from the Platform Architect, discuss Stakeholder needs and start to fill out template content
  • Supplement the Working Sessions with additional one-on-one Platform Architect advisory time and artifact development assistance
  • Discuss the next steps for you to continue refining your templates following the conclusion of the initiative
Follow-up Customer Meeting (optional upon Customer request - up to 60 minutes)
Opportunity for Q & A related to the Architecture Blueprint guidance
Architecture Blueprint Deliverables
  • Architecture Blueprint workshop slides
  • Architecture Blueprint templates that have been started with guidance from and in collaboration with your Platform Architect
  • Library of Architecture Blueprint example templates to continue building out your ServiceNow Architecture Blueprint artifacts

Requested customer resources

Table 2. Customer resource and responsibilities
Customer Resource Responsibilities

Platform Owner / Designee (Required)

Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
ServiceNow Platform Architect (Required) Responsible for overall ServiceNow platform architecture, strategy, and governance.
ServiceNow Platform Administrator (Required) Responsible for the day-to-day administration of the ServiceNow platform.
CMDB Manager (Required) Maintains the accuracy and integrity of the CMDB configuration data; works with teams to certify data.

Enterprise Architect(s) (Recommended)

Provides a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards.
Data Manager (Recommended) Responsible for overall management and maintenance of ServiceNow data.
Foundational Data Manager (Recommended) Responsible for the subset of foundational data (e.g. Users, Groups, Locations, Companies, Departments, etc.).
Integration Data Owner (Recommended) Responsible for one or more integrations (e.g. applications being integrated, data being passed, data flow, process flow, etc.).
Technical Governance Board Lead (Recommended) Leads the technical governance board that establishes policies and procedures for data, security, development, change, and release.
Project Owner (Recommended) Responsible for one or more projects (applications being integrated, data being passed, data flow, process flow, etc.). Define and communicate project where data can be impacted for quality, security and risk.
ServiceNow Development Lead (Recommended) Leads development on the ServiceNow platform.
IT Risk and Compliance Lead (Recommended) Ensures the organization's security protocols and best practices are followed within the ServiceNow platform.
Security Architect (Recommended) Responsible for designing, building, testing, and implementing security systems within an organization's IT network.
Application Owner / Manager (Recommended) Owns and defines data and process flows for a particular process / product (aka application).
Master Services Provider / Delivery Vendor Lead (Recommended) Leads 3rd party development and / or delivery services.

Requested information / access

  • Organization, data, application, integration, process and operating documentation. Specific information request will depend on the defined scope for each initiative delivery.
  • Customer may be asked to grant the ServiceNow Impact Squad access to Customer’s instance for the purposes of providing the Impact Accelerator during the period of performance.

Exclusions

  • Enterprise Architecture
  • Develop detailed architecture blueprint for your ServiceNow applications
  • Design your detailed data model
  • Develop detailed technical integration specifications
  • Develop your detailed application development code release flow