Claims applications

ServiceNow® Financial Services Operations for Insurance offers several applications that support automated claims processing across different lines of business.

Financial Services Operations (FSO) claims applications offer two implementation approaches:

• Case type extension: in this approach, the claims applications require extending a case type from the base table for building a line of business specific flow.
• Generic claim: in this approach, the application provides an out of the box robust framework which can be leveraged to build an end-to-end claim process with a few configuration steps.

Review the following table for more information on the claims applications available in FSO to streamline your claims processes.

Table 1. List of FSO Insurance Claims Applications

Claims Application	Description	Implementation approach
Commercial Lines Claims	The Commercial Lines Claims application enables your organization to create and manage commercial insurance claims.	Case type extension
Personal Lines Claims	The Personal Lines Claims application enables you to quickly set up the various stages of the personal insurance claim process, starting from first notice of loss to claim closure.	Case type extension
Individual Life Claims	With the Individual Life Claims application, you can manage the initiation, processing, and resolving of individual life insurance policy claims for your customers.	Case type extension
Insurance claims	The Insurance claims application provides a flexible framework to set up a comprehensive, end-to-end, generic claims workflow for your desired line of business.	Generic claim