Managing Disputes Release version: Zurich Updated August 8, 2025 1 minute to readCreate and manage dispute cases with various integrations such as Visa, Mastercard, or without any integrations. Dispute agent workspaceThe dispute agent workspace provides a single, streamlined, and consistent workflow for agents. This workspace offers alignment with back‑end process steps and easier decision‑making through each stage of a dispute. The landing page provides an overview of your cases and tasks, which helps to monitor your workload, focus on high-priority items, and track the status of disputes.Dispute manager workspaceAs a dispute manager, you can work on your assigned cases and coordinate real-time updates on your team's cases from the dispute manager workspace.Managing disputes integrated with VisaTo optimize the card dispute process, the playbook integrates with subflows that communicate with Visa, supporting an end-to-end dispute lifecycle from raising an initial dispute to final resolution. These subflows can help you meet Visa's chargeback deadlines and ensure successful dispute resolution.Managing disputes integrated with MastercardThe integration of Mastercard APIs into Dispute Management enables you to resolve card disputes faster and more efficiently.Resolving ACH disputesWork on an ACH dispute case to review case information, verify that any outstanding tasks are completed, and resolve the dispute.Managing disputes without network integrationWork on a dispute case to review case information, ensure that any outstanding tasks are completed, and resolve the service request.
Managing Disputes Release version: Zurich Updated August 8, 2025 1 minute to readCreate and manage dispute cases with various integrations such as Visa, Mastercard, or without any integrations. Dispute agent workspaceThe dispute agent workspace provides a single, streamlined, and consistent workflow for agents. This workspace offers alignment with back‑end process steps and easier decision‑making through each stage of a dispute. The landing page provides an overview of your cases and tasks, which helps to monitor your workload, focus on high-priority items, and track the status of disputes.Dispute manager workspaceAs a dispute manager, you can work on your assigned cases and coordinate real-time updates on your team's cases from the dispute manager workspace.Managing disputes integrated with VisaTo optimize the card dispute process, the playbook integrates with subflows that communicate with Visa, supporting an end-to-end dispute lifecycle from raising an initial dispute to final resolution. These subflows can help you meet Visa's chargeback deadlines and ensure successful dispute resolution.Managing disputes integrated with MastercardThe integration of Mastercard APIs into Dispute Management enables you to resolve card disputes faster and more efficiently.Resolving ACH disputesWork on an ACH dispute case to review case information, verify that any outstanding tasks are completed, and resolve the dispute.Managing disputes without network integrationWork on a dispute case to review case information, ensure that any outstanding tasks are completed, and resolve the service request.