Submit a treasury service case for fulfillment

Collect all required information about the customer and submit the case to back-office agents for fulfillment.

Before you begin

Role required: sn_bom_treasury.contributor or sn_bom_treasury.agent_connector

Important:

For the agent connector or contributor role to work, they must be combined with one of the roles in CSM industry data model or Contributor users. For more information, see Roles and Personas.

About this task

Fill in the customer data in the Initiate stage of the case playbook and submit the application for activating the requested treasury product. A treasury agent can also perform the activities in the Initiate stage of the case playbook.

Procedure

1. Navigate to All > Financial Services Operations > Workspace.
2. Select the lists icon ().
3. In the Lists tab, under Treasury Service Cases, click All.
4. In the list, select the case to work on.
5. Select the Playbook tab.
6. Complete activities under the Initiate stage.
   1. In the setup activity, fill in the fields and click Mark complete.
      Note:

      Fields are available depending on the treasury product type, such as wire transfer or RDC.
   2. In the accounts activity, click Add new to add the customer accounts to be used for the treasury service.
   3. In the users activity, click Add new to add the users for the treasury service.
   4. In the Submit case activity, enter any comments in the Submission comment field and then click Submit to complete the application.

Result

• The treasury case is submitted for fulfillment.
• The Initiate stage in the case playbook shows as complete and the case automatically advances to the next stage.
• The associated treasury tasks are assigned to an assignment group or an agent in the treasury service. Any document tasks are assigned to a group or an agent in the document service. The assignment group or user that the task is assigned to is based on the assignment rules.