Components installed with Dispute Content Pack for US Regulations

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • The Dispute Content Pack for US Regulations plugin installs components such as SLAs and additional plugins.

    Plugins installed

    Note:
    The Dispute Content Pack for US Regulations application is dependent on the Financial Services Card Operations application.
    Table 1. Plugins for Dispute Content Pack for US Regulations
    Plugin Description
    Financial Services Card Operations [com.sn_bom_credit_card] Enables quick processing of credit card applications and card transaction disputes.
    Dispute Content Pack for US Regulations [sn_disp_reg_cp_us] Enables issuers in the United States (US) to track dispute cases and conform with regulatory guidelines.

    Tables installed

    The Dispute Content Pack for US Regulations application includes no new tables.

    Decision tables

    Table 2. Dispute Content Pack for US Regulations decision tables
    Decision table Description
    Reg E resolution days Determines the Reg E resolution days for a case. The default duration is set to 45 days.

    Service Level Agreement (SLA) definitions installed

    The following SLA definitions are added with Dispute Content Pack for US Regulations.
    Table 3. SLA definitions for Dispute Content Pack for US Regulations
    SLA Table [name]
    Reg E 10day provisional limit Card Disputes Task

    [sn_bom_credit_card_disputes_task]
    Reg E 20day provisional limit Card Disputes Task

    [sn_bom_credit_card_disputes_task]
    Reg E 45day resolution limit Card Disputes Service Case

    [sn_bom_credit_card_disputes_service]
    Reg E 90day resolution limit Card Disputes Service Case

    [sn_bom_credit_card_disputes_service]
    Reg E acknowledgement limit Card Disputes Service Case

    [sn_bom_credit_card_disputes_service]
    Reg E PC reversal limit Card Disputes Task

    [sn_bom_credit_card_disputes_task]
    Reg Z acknowledgement limit Card Disputes Service Case

    [sn_bom_credit_card_disputes_service]
    Reg Z resolution limit Card Disputes Service Case

    [sn_bom_credit_card_disputes_service]