Personal Lines Servicing

ServiceNow® Personal Lines Servicing enables underwriters and processors in your financial institution to quickly resolve personal insurance policy service requests, and can help you transform your middle and back-office insurance policy operations.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Get started

Explore Learn about how customers, insurance agents, and policy processors use Personal Lines Servicing.	ConfigureConfigure Personal Lines Servicing.	UseManage and use Personal Lines Servicing.
Analytics and Reporting Monitor key statistics and track performance with preconfigured dashboard.	Reference Get details about components such as roles, tables, plugins, and store applications that are installed.

• Exploring Personal Lines Servicing
  Contributors, processors, and underwriters can use Personal Lines Servicing to create and manage service requests for personal insurance policies.
• Install Personal Lines Servicing
  You can install the Personal Lines Servicing (sn_ins_policy_b2c) application if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
• Configure Personal Lines Servicing
  Review the components that are installed with the Personal Lines Servicing application and modify as needed for your organization's business needs.
• Using Personal Lines Servicing
  Learn how the following roles use Personal Lines Servicing to update policies, change coverages, review and approve underwriting, and send documents for personal policies.
• Analytics and reporting for Personal Lines Servicing
  Personal Lines Servicing contains preconfigured dashboards with actionable data visualizations that can help your organization improve your business processes and quantify the value of self-service.
• Personal Lines Servicing reference
  Learn about the components, such as the roles, tables, plugins, and store applications, that are installed when you install thePersonal Lines Servicing application.