Setting up the Financial Services Operations Integration with Jack Henry jXchange spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • You can integrate a ServiceNow instance with your Jack Henry jXchange account so that you can access and verify customer and account information quickly.

    You can set up and configure the Jack Henry jXchange integration in your flows for multiple use cases. For example, let's say you want to raise a complaint about a bank's excessive charge or fee. With this integration, you can use the complaint flow to file a complaint.

    Application setup

    To set up your integration, do the following actions:
    1. Request an Integration Hub subscription. To learn how, see Request Integration Hub.
    2. Install the Financial Services Operations Integration with Jack Henry jXchange application from the ServiceNow Store, which automatically activates the Jack Henry jXchange spoke. For more information on how to integrate and set up a ServiceNow instance with your Jack Henry jXchange account, see Jack Henry jXchange Spoke.