Field Service for Audit

  • Release version: Australia
  • Updated July 9, 2026
  • 1 minute to read

    • Field Service for Audit is a horizontal ServiceNow scoped app that provides a shared audit-task data model and a pluggable access-control framework so consuming apps can build audit experiences without duplicating infrastructure.

    Overview

    Field Service for Audit (sn_fsm_audit) is a horizontal infrastructure app that every consuming app — both ServiceNow-shipped vertical apps and customer-built customizations — can rely on for a single, consistent audit-task record shape and a single, shared access-control framework.

    Before this app existed, each consuming team that needed audit work built its own task structure and its own access rules. That pattern caused data-shape drift between deployments, forced this app into the release cycle for every consumer access change, and made cross-deployment reporting unreliable.

    What Field Service for Audit provides

    • A shared audit-task data model — one table, wm_audit_task, specializes the platform work-management task type (wm_task) so all assignment, scheduling, state, and fulfillment data is inherited from the platform.
    • A pluggable access-control framework — consuming apps register their own access rules in their own scope and on their own release cadence. This app ships unchanged when a consumer changes its access logic.
    • Permissive default access — FSM-only deployments with no consuming app registered fall back to role-based default-allow behavior, so the app works out of the box.
    Important:
    This app ships no user-facing UI. All workspace pages, portal surfaces, mobile screens, form layouts, and UI actions for audit work belong to consuming apps.

    Key concepts

    Concept Description
    Audit task A specialized work-management task (wm_audit_task) representing a discrete piece of audit work, with a pass/fail result field and all inherited wm_task fields.
    Extension point A ServiceNow platform scripted extension point that consuming apps implement to plug their own access rules into this app without modifying it.
    Consumer Any ServiceNow scoped app (vertical or custom) that creates audit tasks, registers access rules, or grants users audit roles.
    Default-allow The fallback behavior when no registered consumer extension applies — read and write access is granted based on role alone.
    Horizontal app An infrastructure app with no end-user UI of its own, designed to be consumed by multiple vertical or custom apps.