Configure the ServiceNow Otto webhook connection

Configure the otto_webhook Connection & Credential Alias so ServiceNow can deliver webhook events to the ServiceNow Otto listener.

Before you begin

Obtain from the ServiceNow Otto team: listener endpoint URL, credential type, and credential values.

Warning:

HMAC-SHA256 and HMAC-SHA512 are not yet implemented. Contact the support team before configuring if HMAC is required.

Role required: admin

Procedure

1. Navigate to Connections & Credentials > Connection & Credential Aliases and open otto_webhook.
2. In the Connections related list, click New.
   Set Connection URL to the ServiceNow Otto listener endpoint and save.
3. In the Credentials related list, click New and select the credential type.
   Use Bearer token when ServiceNow Otto provides a static token.
4. Enter the credential values and save.
5. Open the connection record, set its Credential field to the new credential, and save.
6. On a non-production instance, transition a BF case (with contact_type = otto) to Resolved and verify the payload appears in the ServiceNow Otto listener logs.
   If the call does not arrive, check System Logs > Outbound HTTP Requests.