Enable e-signature for Service Portal

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 17분
  • You can configure e-signature in Service Portal to require re-authentication from approving users.

    시작하기 전에

    The com.snc.integration.esig.window system property is supported to enable SSO login in a new window.

    Role required: admin

    프로시저

    1. Activate the Approvals with e-Signature [com.glide.e_signature_approvals] plugin.
    2. Navigate to System Definition > e-Signature Registry.
    3. Add any tables you want to require an e-signature for to the list.

    결과

    With e-signature enabled, approvers are required to provide a password to approve or reject any requests. Authentication with touch ID works in the mobile app. On the mobile web, approvers are still required to enter a password. For more information on configuring e-signature, see Approval with e-signature.

    Enable SSO login in a new window

    Open a new window for SSO authentication when using e-Signature for approvals.

    시작하기 전에

    Security Assertion Markup Language (SAML) login is only supported on the desktop Service Portal.

    For additional information, see the e-signature SSO login KB article.

    Role required: admin

    프로시저

    1. Enter the spEsignatureCustom script.
      1. Enter sys_ui_script.list in the Filter navigator.
      2. Select New, and create a new UI script.
      3. On the UI Script form, enter spEsignatureCustom in the API Name field.
      4. In the UI Type field, select Mobile/Service Portal.
      5. Paste the spEsignatureCustom script in the Script field.
      6. Select Submit.
    2. Enter the spAuthCustom script.
      1. In the same sys_ui_script.list table, create another new UI script by selecting New.
      2. On the UI Script form, enter spAuthCustom in the API Name field.
      3. In the UI Type field, select Mobile/Service Portal.
      4. Paste the spAuthCustom script in the Script field.
      5. Select Submit.
    3. Associate the UI scripts to the JS Include record.
      1. Navigate to Service Portal > Portals.
      2. Identify the Service Portal you want to apply the esignature support to and select the Theme.
      3. In the related lists, select JS Includes.
      4. Select New.
      5. On the form, fill in the fields.
        표 1. JS Include form
        Field Description
        Display name Name for your JS Include. Enter spEsignatureCustom and associate the record with the spEsignatureCustom UI script you created, or enter spAuthCustom and associate the record with spAuthCustom you created.
        Source Source for your JS Include record. Select UI Script.
        UI script UI script source for your JS Include record. Select either spEsignatureCustom or spAuthCustom depending on the record you're creating.
        Application Application for your JS Include record. The default application is Global.
        Updated Field displaying when the record was last updated.
        Package Field that establishes the JS Include package.
      6. Select Submit.

    결과

    A new window opens when you use E-Signature for approvals.

    spEsignatureCustom script

    Paste the spEsignatureCustom script in the sys_ui_script.list script field.

    angular.module('sn.$sp').provider('spEsignature', function() {
    	'use strict';
    
    	this.$get = function spEsignature($q, $http, $window, urlTools, xmlUtil) {
    		var w = window;
    		var esignOW;
    		var windowWidth;
    		var windowHeight;
    		var redirectURL;
    
    		function isWindowChosen() {
    			var postParams = {
    				sysparm_scope: 'global',
    				sysparm_processor: 'ESignatureAuthUtils',
    				sysparm_name: 'isWindowChosen'
    			};
    			return $http({
    				method: 'POST',
    				url: '/xmlhttp.do',
    				data: urlTools.encodeURIParameters(postParams),
    				headers: {
    					'Content-Type': 'application/x-www-form-urlencoded'
    				},
    				transformResponse: function(response) {
    					return xmlUtil.getDataFromXml(response);
    				}
    			}).then(
    				function(response) {
    					var data = response.data ? response.data[0] : {};
    					return data.answer ===  'true'
    				},
    				function(response) {
    					// Handling failure case.
    					switch (response.status) {
    						default:
    						case 404:
    							return false;
    					}
    				});
    		}
    
    		function initiateEsignature() {
    			var postParams = {
    				sysparm_scope: 'global',
    				sysparm_processor: 'ESignatureAuthUtils',
    				sysparm_name: 'fetchAuthDetails'
    			}
    			return $http({
    				method: 'POST',
    				url: '/xmlhttp.do',
    				data: urlTools.encodeURIParameters(postParams),
    				headers: {
    					'Content-Type': 'application/x-www-form-urlencoded'
    				},
    				transformResponse: function(response) {
    					return xmlUtil.getDataFromXml(response, 'result');
    				}
    			}).then(
    				function(response) {
    					var data = response.data ? response.data[0] : {};
    					process(data);
    				});
    		}
    
    		function process(data) {
    			var shouldLogoutFirst = data.logoutFirst === 'true';
    			w['windowHeight'] = data.popup_window_height;
    			w['windowWidth'] = data.popup_window_width;
    			w['redirectURL'] = data.loginURL;
    			if (shouldLogoutFirst)
    				openEsignatureWindow(data.logoutURL);
    			else
    				authenticate();
    		}
    
    		function openEsignatureWindow(url) {
    			w['esignOW'] = window.open(url, 'esignatureAuthentication',
    				'height='+w['windowHeight']+',width='+w['windowWidth']+',top=100,left=100,toolbar=0,location=0,menubar=0');
    		}
    
    		w['authenticate'] = function(){
    			if(w['redirectURL']){
    				if(w['esignOW']) //when we signed out previously, a window is already opened. reuse it.
    					w['esignOW'].location.href = w['redirectURL'];
    				else
    					openEsignatureWindow(w['redirectURL']);
    			}
    		};
    
    		w['evaluateRedirect'] = function(msg) {
    			w['esignOW'].close();
    			if (msg == "saml2 login complete") {
    				$window.onReauthenticationComplete(msg);
    			}
    		};
    
    		return {
    			isWindowChosen: isWindowChosen,
    			initiateEsignature: initiateEsignature
    		};
    
    	};
    });
    

    spAuthCustom script

    Paste the spAuthCustom script in the sys_ui_script.list script field.

    angular.module('sn.$sp').factory('spAuthModal', function($q, spModal, i18n, $http, spAuthentication, glideUserSession, cabrillo, $cookies, $window, spUtil, $uibModal, spEsignature) {
    	"use strict";
    
    	function _showAuthenticationModal(requestParams, username, userSysId) {
    		var currentUser;
    		var deferred = $q.defer();
    		glideUserSession.loadCurrentUser({reload: true}).then(function(user) {
    			if (!user) {
    				deferred.reject({
    					error: {
    						status: 'ANONYMOUS',
    						message: i18n.getMessage('Not logged in')
    					}
    				});
    				return;
    			}
    			currentUser = user;
    			var serializedUser = {
    				sysId: currentUser.userID,
    				userName: currentUser.userName,
    				firstName: currentUser.firstName,
    				lastName: currentUser.lastName
    			};
    
    			// hand off to native clients
    			if (cabrillo.isNative()) {
    				cabrillo.auth.reauthenticate(currentUser).then(function() {
    					deferred.resolve(serializedUser);
    				}, function(error) {
    					if (error && error.status) {
    						deferred.reject({
    							error: error
    						});
    					}
    					//TODO: Handle rejection a little more gracefully
    					deferred.reject();
    				});
    				return;
    			}
    
    			var loginMethod = currentUser.$private.loginMethod;
    			if (!loginMethod) {
    				// As we were unable to determine the login method via the HTTP session, trying to get glide_sso_id cookie which is set in case of multisso login
    				var providerSysId = $cookies.get('glide_sso_id');
    				loginMethod = providerSysId ? 'multisso' : 'db';
    			}
    
    			if (loginMethod === 'saml' || loginMethod === 'oidc' || loginMethod === 'multisso') {
    				spEsignature.isWindowChosen().then(function(result) {
    					var modal;
    					if (!spUtil.isMobile() && loginMethod !== 'oidc' && result === true) {
    						// If enabled, Opening a new window for desktop saml login
    						spEsignature.initiateEsignature();
    					} else {
    						glideUserSession.getSsoReauthenticationUrl().then(function(url) {
    							requestParams.externalLoginURL = url;
    							openExternalAuthModal(requestParams).then(function(m) {
    								modal = m;
    							});
    						});
    					}
    					$window.onReauthenticationComplete = function(result) {
    						deferred.resolve(serializedUser);
    						if (modal)
    							modal.close();
    					};
    				});
    			} else {
    				spModal.open({
    					title:i18n.getMessage("Approver authentication"),
    					message:i18n.getMessage("Additional authentication is required, enter your usename and password to continue."),
    					footerStyle: {border: 'none', 'padding-top': 0},
    					widget: 'simpleloginui',
    					widgetInput: {},
    					shared: requestParams,
    					onSubmit: function() {
    						return onLoginModalSubmit(requestParams, username);
    					}
    				}).then(function(confirm) {
    					if (confirm.label == i18n.getMessage("OK")) {
    						deferred.resolve(serializedUser);
    					} else {
    						deferred.reject();
    					}
    				});
    			}
    		});
    
    		return deferred.promise;
    	}
    
    	function onLoginModalSubmit(requestParams, username) {
    		//(1) call login service to verify auth
    		//(2) verify same user
    		return $q(function(resolve, reject) {
    			var errorMessage = null;
    
    			if(!requestParams.username || requestParams.username.trim() === "" ||
    					!requestParams.password || requestParams.password.trim() === "") {
    				errorMessage = i18n.getMessage("User name or password invalid");
    			} else if(requestParams.username !== username) {
    				errorMessage = i18n.getMessage("Attempted to authenticate as a different user");
    			}
    
    			if(!errorMessage || errorMessage === "") {
    				spAuthentication.validateCreds(requestParams.username, requestParams.password).then(function(res) {
    					resolve({status: res.success, errorMessage: res.message});
    				});
    			} else {
    				resolve({status: !errorMessage || errorMessage === "", errorMessage: errorMessage});
    			}
    		});
    
    	}
    
    	function openExternalAuthModal(requestParams) {
    		var deferred = $q.defer();
    
    		var options = {
    			title: i18n.getMessage("Approver authentication"),
    			message: '',
    			messageOnly: false,
    			errorMessage: '',
    			input: false,
    			label: '',
    			size: 'lg',
    			value: '',
    			required: false,
    			footerStyle: {border: 'none', 'padding-top': 0},
    			values: false,
    			onSubmit: null,
    			widget: 'simpleloginui',
    			widgetInput: {},
    			shared: requestParams,
    			buttons: [{label: i18n.getMessage('Cancel'), cancel:true}]
    		};
    
    		var widgetURL = spUtil.getWidgetURL(options.widget);
    		$http.post(widgetURL, options.widgetInput).success(function(response) {
    			options.widget = response.result;
    			options.widget.options.shared = options.shared;
    			var modal = $uibModal.open({
    				templateUrl:'sp-modal.html',
    				controller: spModalCtrl,
    				size: options.size,
    				resolve: {
    					options: function() {
    						return options;
    					}
    				}
    			});
    
    			deferred.resolve(modal);
    		});
    		
    		return deferred.promise;
    	}
    
    	function spModalCtrl($scope, options) {
    		$scope.options = options;
    		$scope.form = {};
    
    		$scope.buttonClicked = function(button){
    			if (button.cancel) {
    				$scope.$dismiss();
    				return;
    			}
    		}
    	}
    
    	return {
    		prompt: _showAuthenticationModal
    	}
    }).decorator("spAuthModal", function($delegate) { return( $delegate );});