Configure logo, colors, and system defaults for Core UI
Australia ServiceNow AI Platform user interface
Release
australia
ft:locale
ko-KR
ft:publication_title
Australia ServiceNow AI Platform user interface
ft:clusterId
platux
bundleId
platux
workflow
Platform
Configure user experiences
Configure UIs and portals
Next Experience UI
Working in Next Experience
Get help
Exploring your default landing page
Using the Unified Navigation
Managing your favorites
Using search
Configuring start page options
Administrator start options
User start options
Preferences
Configure display preferences
Configure accessibility preferences
Accessibility preference by persona
Show date and time formats on forms preference
Replace colors with patterns in charts and graphs preference
Enable keyboard shortcuts preference
Show all buttons without the need to hover preference
Enable data table for charts and graphs preference
Reduce motion preference
Enable accessibility in Classic preference
Enable keyboard focus on text that displays tooltip
Enable voice input for the Now Assist panel
Do not auto-dismiss page alerts preference
Enable auto-focus on page alerts preference
Configure debugging preferences
Configure language and region preferences
Select a theme
Configure notification preferences
Configure Workspace preferences
Configure user experience preferences
Keyboard shortcuts
Customize keyboard shortcuts
Follow records
Configure
Activation considerations
Readiness Checker
Working with themes
Guided tours in Theme Builder
Dark mode in Theme Builder
Get help with Theme Builder
Configuring Next Experience with Theme Builder
Create a theme
Manage or edit a theme
Core styles, variants, and alternate color palettes
Alternate color palette
Global styles
Edit colors
Edit shapes
Edit font
Assign fonts by component category
Edit font size
Upload custom font
Add a font face
Delete custom font
Upload new logo
Resize logo
Component styles
Preview components
Edit components
Unified Navigation component
Adjust component for accessibility
Image styles
Banner illustrations
Configure banner colors
Override banner illustrations
Card illustrations
Configure card colors
Override card illustrations
Modal illustrations
Configure modal colors
Override modal illustrations
Empty state illustrations
Configure empty state colors
Override empty state illustrations
Tile icon illustrations
Configure tile icon colors
Override tile icon illustrations
Icon illustrations
Override icon illustrations
Publish themes
Default theme
Presentation order
Domain separation
Dark theme
Open the theme menu
Enable dark theme in classic environment and workspaces
Disable dark theme
Enable dark theme only in workspaces
Theme-able empty state images
Customize empty state images
Configuring Next Experience themes
Create a custom theme
Create a Next Experience style
Configure a Next Experience theme
Add font and image assets
Change instance banner logo
Override the default theme
Notification toast banner
Preserve your custom theme during a clone
Multi-theme management
Publish multiple themes
Login theming
Customize the login background illustration
Customize the login background color
Remove the gradient from the login page
Landing pages
Create a landing page
Configure per-user landing pages
Configure a user-selected start page
Configure a Core UI global landing page in Next Experience
Configure a landing page footer
Default admin landing page
Performing admin user functions
Configure custom Unified Navigation menus
Next Experience All Menu Editing
Create a Next Experience Menu Application
Create a Dashboard Module
Create a List Module
Create a New Record module
Create a Single Record Module
Add a workspace
Set the order of your workspaces
Configuring search
Custom notifications in Next Experience
In-product help
Banner announcements
Exploring pickers
Client side scripting global variables
System properties
Measuring the performance of your instance
View server response time
Configurable Workspace UI
Explore
Lists
Forms
Activity stream
Compose
Tabs sidebar
Agent assist
Attachments
Form templates
Configure
Create an experience
Create a page
Administer
Open an experience in UI Builder
Lists
Configure live updates
Configure live updates for a list page
Export to Google Sheets
Configure record count background loading
Configure related list background loading
Group a related list
Forms
Configure a browser warning
Disable reflow
Configure automatic resizing
Configure Personalize Form access
Disable Personalize Form
Configure advanced view rules
Configure mention suggestions
Configure a form header
Configure a highlighted value
Configure a background color for highlighted values
Configure the unsaved field indicator
Configure a background color for unsaved fields
Configure script fields
Configure the HTML editor toolbar
Configure a text command
Disable text commands
Configure a character counter
Hide journal fields
Configure inline validation
Resize modals
Form templates
Configure the email field
Configure field conditions
Configure the variable picker
Activity stream
Configure stacked view
Configure rich text editor
Configure Post button
Configure tile avatars
Configure tile icons
Configure tags
Configure filter set access
Configure most recent reply
Emails
Digital signature and encryption
Configure an email template
Configure a collapsible template
Disable response templates
Declarative actions
Create action buttons
Form action
List or related list action
Attachment action
Field decorator action
Configure action buttons
Configure the Now Assist icon
Trigger a UI interaction
Configure a form action layout
Upgrade a form action layout group
Configure a custom form modal
Design a page variant in UIB
Configure a page variant as a modal in UIB
Create a UX add-on event mapping
Define the payload for a custom modal
Configure modal background loading
Resize a modal
Configure a dynamic list action
Configure an action configuration
Configure a watch list
Manage action visibility
Hide a form or list action from a table or view
Hide a form action from a layout
Restrict a list action to a page
Declarative actions glossary
Use
Lists
Use AI filter assist
Add records to a related list
Forms
Use Personalize Form
AI field recommendations
Activity stream
Search
Use filter sets
Use tags
Expand tiles by default
Emails
Full email composer
Use email templates in the full email composer
Use response templates in the full email composer
Insert a quick message from the full email composer
Add a file to an email from the full email composer
Review email drafts from the full email composer
Mini email composer
Use email templates in the mini email composer
Use response templates in the mini email composer
Insert a quick message from the mini email composer
Add a file to an email from the mini email composer
Review email drafts from the mini email composer
Edit and move recipients
Recipient shortcuts
Use keyboard shortcuts
Use Screen Summarization
Reference
Get help
List of workspaces
Configurable Workspace glossary
Working in Core UI
Core UI
Activate Core UI
Core UI application navigator
Use the Core UI navigator
Configure the number of history entries displayed in the application navigator
System settings for the Core UI
Working in the classic environment
Lists in the classic environment
List fields
Configure and use list functions
Activity streams in list view
Search a list
Grouped lists
Filters and breadcrumbs
Quick filters
Filters
Create a filter in List
Add related list conditions
OR conditions
Filter on multiple string values
Dynamic operators
Save and use filters in a list view
Filter admin functions
Create and edit filters
Delete filters
Create scripted filters
Create a dynamic filter option
Encoded query strings
Generate an encoded query string through a filter
Methods for list edits
Use the list editor
Edit multiple records in a list using the list editor
Edit multiple records in a list using an editing form
Personal lists
Forms in the classic environment
Form headers for UI versions
Form context menu
Form fields
Navigate to a record or module using a URL
Enable tiny URL support
Examples of navigating by URL
Configure the activity filter
Embedded lists or Related lists
Related lists
Select or create records in a related list
Configure when a related list loads
Create a default filter for a related list
Configure the edit option
Create defined related lists
Add incidents by same caller related list
Add transactions by user related list
Add fields to selections in a related list
Create a default filter for list selector records
Edit a form
Personalize a form
Add users to a watch list
Configure email notifications for watch lists
Hide email addresses in a watch list
Configure order buttons on the watch list slushbucket
Add and manage attachments
Manage attachments
Attach files with drag-and-drop
Set up the Next Experience email client in the Core UI
Document Viewer
Enable Document Viewer
Plugins
View attachments with Document Viewer
Disable Document Viewer
Checklists
Activate checklists
Create a checklist
Delete checklist or a template
Common UI elements
Log in to an instance
Navigate directly to a table
Tree picker
Add the tree picker attribute
Dot-walking to data in related tables
Dot-walking examples
Configure items on forms or in lists using a list collector
Set the number of list collector items visible in the available column
Activity streams
Create a condition statement using the condition builder
Condition builder
Filtering on empty fields
Values for date/time fields
Comparing field values
Evaluate equality between date values
Operators available for filters and queries
Enable or disable an application menu or module
Tags
Administering tags
Configure Zing tag indexing for text search
Assigning tags
Editing tags
Using tags
User presence
Disable user presence
Disable live form features
Configure time intervals for user presence
Browser support
Core UI keyboard shortcuts
Enable keyboard shortcuts
Disable keyboard shortcuts globally
Configure keys for keyboard shortcuts
User interface configuration
Response time indicator
Navigation stack
Navigation action cancellation
Add sites to the always cancel list
Prevent users from canceling module transactions
Context-sensitive help
Create a new help context
Help context types and prioritization
Overview help pages
Create custom overview help
Example of adding a panel to an existing overview help page
System user guide
Create user guide help
User guide help URLs
Manage audio files
Storing images in the database
Update an existing image
Upload one or more images
Restrict file extensions
User preferences
User preference settings
Turn off the Next Experience welcome screen after upgrading your instance
Configure available keyboard shortcuts
View management
Create and delete views
Create a view rule
Control when the system displays a view
Navigation handler
Welcome pages
Enabling accessibility features
Using accessibility features
Map pages
Set up Google Maps API
Create a map page
Create a map page module
Create an advanced Map Page
Configure map data items
Create a map marker
Add a map filter
Set map application scope
Create a smartphone map page module
Scripting for map pages
Customizing instance appearance
Configure logo, colors, and system defaults for Core UI
Select a theme in Core UI
Customize menu categories
Change survey question header colors
CSS theme support
Activating CSS theme support
Create or customize a theme
Default CSS styles
Create a company profile
Banner logo link
Customize the banner logo in Core UI
Customize the favicon
Examples of how to modify the banner
Modify the banner
Add help to a field label on a form
Content Management System
Content Management design
Content organization
Team member identification
Data preparation
Corporate style guide
Prototypes and rapid web design
Content Management navigation
System content management
Domain separation and the Content Management System
Configure Content Management sites
Content sites
Create a site
Copy a site
Content Management security
Configure CMS sites to use single sign-on (SSO)
Content pages in CMS
Create a content page
Add content to a page
Copy a page
Assign a page to a site
Add a page to an application
Configure a private UI page for CMS links
Content Management templates
Page templates
Configure a base template
Customize a copy of a page template
Content types
Configure a content type
CMS gauge support
Put a gauge on a CMS page
Control what happens on a click
View content types
Content blocks
Configure a content block
View CMS block tags
Types of content blocks
Configure a header block
Create a navigation menu block
Configure menu sections
Configure menu items
Menu types
Menu style customization
Example menu items and content links
View menu and list examples
Configure dynamic blocks
Catalog cart block
Customize the list block
Configure list definitions
Configure a static HTML block
Format an image as a static HTML block
Configure Flash movie blocks
Configure content links
Configure iFrames
Integrate Live Feed with CMS
iFrame methods
Configure a detailed content block
Content Management and the Apache Jelly engine
Content management and Jelly code examples
Style in Content Management
Style sheets
Design themes
Customize a design theme
Doctypes
Format a frame
Define a frame in a style sheet
Create a frame UI macro
Content Management meta tags
Configure a page level meta tag
Configure a site level meta tag
Configure DIV-based layouts
Content meta tag hierarchy
Content Management integration points
View links between system elements and URLs
Element link examples
Page source view
Static methods
Dynamic methods
Example integration points
Content Management testing
Global search in Content Management
CMS translation
Service Portal
Exploring Service Portal
Understanding Service Portal
Service Portal core concepts
Service Portal configuration page
Page navigation in Service Portal by URL
Content Management and Service Portal
CMS to Service Portal transition
Supported features in Service Portal
Service Catalog forms in Service Portal
Service Portal and client scripts
Supported client script types and APIs
Antivirus Scanning in Service Portal
Configuring Service Portal
Upgrading Service Portal
Activate the Knowledge Article View page on upgrade
Activate Service Portal validation scripts
Create a portal
Assign a homepage to a portal
Assign a default error page
Configure a portal header menu
Configure a catalog in Service Portal
Access Management Automation
Set up Access Management Automation
Cloud Deployment Automation
Set up Cloud Deployment Automation
Associate a portal with a knowledge base
Configure Agent Chat in a portal
Defining portal styles
Configure portal branding
Activate La Jolla theme branding
Create a portal theme
Enable dark theme
Create a theme variant
Enable text resize in your portal
Styling for right-to-left languages in portals
Mirror the portal direction for right-to-left languages
CSS for right-to-left languages in portals
Creating portal pages
Create and edit a page using the Service Portal Designer
Standard ticket page
Configure the standard ticket page
Enable instance options for the Activity tab
Configure tabs for standard ticket page
Configure actions for standard ticket page
Activate the page route map for the standard ticket page
Redirect a reference to a page ID
Attaching files to records from portal pages
Configure Service Portal Approval Configuration record
Using portal widgets
Configure widget instances
Widget library
Example widgets
Announcements widget
Approvals widget
Approval Info Record widget
Approval Info widget
Approval Record widget
Breadcrumbs widget
Breakout Game widget
Calculator widget
Carousel widget
Add slides to the carousel widget
Change Password widget
Cool Clock widget
Data table from instance definition widget
Data Table from URL definition widget
Documents widget
Form widget
Header menu widget
Hello World widgets
HTML widget
Icon Link widget
Icon menu list widget
Language Switch widget
Link button widget
Login widget
My Requests widget
My Requests widget
Enable the My Requests menu for an upgrade scenario
Organization Chart widget
New Organization Chart widget
Simple List widget
Sample Footer widget
Ticket Attachments widget
Ticket Conversations widget
Ticket Fields widget
Ticket Location widget
User Profile widget
Search widgets
AI Search Assist widget
Contextual Search widget
Faceted Search widget
Homepage Search widget
Legacy: Search Page widget
Typeahead Search widget
Knowledge Management widgets
KB also in Category widget
KB Article Comments widget
KB Article Page widget
KB Categories widget
KB Category Page widget
KB Knowledge Bases widget
KB Most Viewed widget
KB News widget
KB Search widget
KB Top Rated widget
KB View widget
KB View 2 widget
Knowledge Breadcrumbs widget
Service Catalog widgets
Catalog Content widget
Catalog Homepage Search widget
Recent & Popular Items widget
Request Fields widget
Requested Items widget
Requests and Approvals widget
SC Catalog Item widget
SC Categories widget
SC Category Page widget
SC Order Guide widget
SC Popular Items widget
SC Save Bundles widget
SC Saved Carts widget
SC Scroll to top widget
SC Shopping Cart widget
Enable the Shopping Cart widget
Enable automatic updates to the shopping cart
SP Variable Editor widget
SC Wish List Cart widget
Enable the SC Wish List Cart widget in Service Portal
Enable automatic updates to the wish list
Service Portal configuration page widgets
Service Portal Config Overview widget
Portal config widget
SP Page Map widget
SP Portal Map widget
Theme Preview widget
Widget Edit Panel widget
Service Portal service status widgets
Business Service Status widget
Current Status widget
Planned Maintenance widget
Service History widget
Service Status widget
Service Status Legend widget
Service Status Subscription widget
Configure widget loading order in Service Portal
Deferred loading of AI Search assets in Service Portal
Configuring search in a portal
AI Search in Service Portal
Enable and configure AI Search in Service Portal
Reclassify cloned or customized search widgets
Define an AI Search Results Action
Override AI Search theming
Theming for AI Search in Service Portal
Zing search in Service Portal
Define a search source
Paginate search source results
Create an advanced typeahead template
Tutorial: set up an external knowledge base search source
Example: set up a GitHub search source
Enable search facets
Add facets to a simple search source
Disable facets for a search source
Populate search suggestions in Service Portal
Add a text index group to a portal
Set the default portal search source
Configure Search Sources available on a page
Managing portal access
Single sign-on, logins, and URL redirects
Configure page security by role
Configure widget security
User criteria for Service Portal
Activate the user criteria for Service Portal plugin
Set the user criteria for Service Portal system property
Create a user criteria record for Service Portal
Apply user criteria to a page, widget, or widget instance
Apply user criteria to a search source
Enable e-signature for Service Portal
Enable external user self-registration for Service Portal
Register your PIV/CAC card for Service Portal login
Deactivate a portal
Developing custom widgets
General guidelines for developing widgets
Tutorial: Build a custom widget
Clone a widget
Create a new widget
Widget option schema
Widget API reference
Reuse components with Angular Providers
Embedded widgets
Create a widget dependency
Include a font icon in a single widget
Include font icons as a widget dependency
Internationalize a widget
Replace a Service Catalog form script with a widget
Widget troubleshooting guide
Widget diagnostics
View a widget record from a portal page
Compare versions of a customized widget
Compare a cloned or customized widget against a base widget
Identify customizations in widget related records
Compare versions of a widget related record
Improving search engine optimization for portals
Add human readable keywords to page URLs
Add meta tags to a public page
Add dynamic titles to a page
Configure the main tag on a page
Enable SEO for localized versions of a portal page
Sitemap Generator
Activate Sitemap Generator
Components installed with Sitemap Generator
Generate XML sitemaps for SEO indexing
Posting announcements to portal users
Create an announcement
Create an announcement display style
Create an announcement type
Analyzing portal performance and usage
Analytics and Reporting Solutions for Service Portal
Usage Insights for Service Portal
Track Usage Insights in Service Portal
Activate the privacy notice for unauthenticated users
Service Portal events
Usage Insights related properties for Service Portal
Evaluate the performance of a portal page
Get a list of widgets per page
Service Portal reference
Service Portal roles
Service Portal properties
Service Portal SCSS Primer
Domain separation and Service Portal
Plugins installed with Service Portal
Adoption services
In-product help
Embedded Help
Exploring Embedded Help
Configuring Embedded Help
Embedded Help planning
Use qualifiers in Embedded Help
Embedded Help roles
Modify embedded help role priority
Embedded Help internationalization
Create internationalized embedded help
Add custom Embedded Help from a copy
Add custom Embedded Help content
Embed video content in help topics
Embedded Help reference
Embedded Help system properties
Domain separation and Embedded Help
Help Center
Exploring Help Center
AI Search within App Engine Studio Help Panel
Using Help Center
Create Help Center content for configurable workspaces
Help Center content thumbs up and down feedback
Provide feedback to ServiceNow
Disable feedback
What's New
Onboarding modals
Create an onboarding modal
Launch an Onboarding Modal
Edit the default onboarding modal
Guided Setup
Create a Guided Setup
Domain separation and Guided Setup
Guided Tours
Explore Guided Tours
Guided Tour Designer
GTD components
GTD triggers
GTD interface
GTD workflow
Limitations of GTD
Configure Guided Tours
Plan Guided Tours
Enable Guided Tours
Create Guided Tours
Edit Guided Tours
Test Guided Tours
Configure auto-launch for Guided Tours
Domain separation and Guided Tours
Assign a view to Guided Tours
Create Guided Tours with accessibility enabled
Use Guided Tours
Guided Tour Designer use case
Create a guided tour to illustrate vacation delegation
Create guided tour to explore Service Portal home page
Create a guided tour to show incident generation in Workspace
Start a guided tour
Guided Tours dashboard
Guided Tour reference
Guided Tour callout color
Personalize your experience
Visual Task Boards
Exploring Visual Task Boards
Types of Visual Task Boards
Elements of Visual Task Boards
Visual Task Board tools
Visual Task Board SLA indicators
Visual Task Board accessibility
View card details in a Visual Task Board
Activate Visual Task Boards
Using Visual Task Boards
Creating Visual Task Boards
Freeform Visual Task Boards
Create a freeform Visual Task Board
Add a personal task to a freeform Visual Task Board
Add a task to a freeform Visual Task Board from a form
Add a task to a freeform Visual Task Board from a list
Data driven Visual Task Boards
Create a data driven Visual Task Board
Add a task to a flexible or guided Visual Task Board
Add or modify Visual Task Board lanes
Add or remove a Visual Task Board member
Delete a Visual Task Board
Viewing and sharing Visual Task Boards
View VTB details
View a Visual Task Board in a list
Add a Visual Task Board as a favorite
Share a Visual Task Board in a Connect conversation
Create a Connect conversation from a Visual Task Board
Customizing and configuring Visual Task Boards
Customize the look and feel of a task board
Sort Visual Task Boards
Configure Visual Task Boards labels
Configure a Visual Task Board with swimlanes
Modify the query or lane field for an existing Visual Task Board
Set lane limits on a Visual Task Board
Working with Visual Task Board cards
Edit Visual Task Board card details
Add an attachment to a Visual Task Board card
Configure the card view on a Visual Task Board
Configure the card limit for Visual Task boards
Label a Visual Task Board card
Assign a Visual Task Board card to a user
Archive a Visual Task Board card
Access a task record from a Visual Task Board card
Move a Visual Task Board card to a different lane
Move a freeform Visual Task Board card to a different board
Visual Task Board checklists
Create a checklist for a Visual Task Board card
Create a checklist template for Visual Task Board tasks
Delete a checklist from a Visual Task Board card
Configure which types of tasks can be created from Visual Task Board checklist items
Visual Task Boards reference
Domain separation and Visual Task Boards
Supported browsers for Visual Task Boards
Installed with Visual Task Boards
Timeline Visualizations
Activate Timeline Visualization
Installed with Timeline Visualizations
Timeline visualizations roles
Create a Timeline Visualization
Create a Timeline Visualization view
Planning Your Timeline Visualization
Use Timeline Visualization
Lanes, markers, and panels
Personalize Timeline Visualizations
Use the slider and slider track
View timeline visualization
Work with timeline visualizations