Service Portal events

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 3분

    • View Service Portal events to get insight into how a portal is being used in your organization.

    Usage Insights automatically detects the gestures and actions of portal users. You can view each occurrence of these events in the Usage Insights application.

    Event Description
    Submit Catalog Request

    Tracks when a user submits a request through the SC Catalog Item widget. You can view the request ID and the number of items in each request.

    Use these analytics to optimize the Service Catalog.
    Order Catalog Item

    Tracks when a user orders a catalog item through the SC Catalog Item widget. You can view the name and ID of each ordered item. You can also view the associated request ID.

    Use these analytics to optimize the Service Catalog.
    Submit Record Producer Request

    Tracks when a user submits a request through any record producer.

    Use these analytics to optimize the Service Catalog.
    View Knowledge Article

    Tracks when a user views a knowledge article. You can view the name, ID, and language of each viewed article.

    Use these analytics to optimize the knowledge base.
    Initiate Search

    Tracks when a user searches the portal using the Faceted Search and Typeahead Search widgets. You can view the search keywords that users enter. You can also compare usage of the two search widgets.

    Use these analytics to improve search in Service Portal.
    Search Result Selected

    Tracks when a user selects a search result when using the Faceted Search widget. You can view the click rank and sys_id of the selected search item.

    Use these analytics to improve search in Service Portal.
    Successful Login

    Tracks when a user logs in to Service Portal.

    Use these analytics to monitor login activity within a given time period.
    PortalPageLoad

    Tracks which pages users visit and in which languages.

    Use these analytics to understand your user base and the pages they interact with.
    SP File Attach

    Tracks how users attach files to records from portal pages: by navigating the file system, pasting files from the clipboard, or dragging and dropping files.

    Use these analytics to optimize how users can attach files to records from portal pages.

    You can create custom events to be triggered. For more information, see SNAnalytics - Client