Knowledge Management widgets

Use Knowledge Management widgets to build a knowledge base for your portal.

Knowledge Management widgets are included as part of the Service Portal - knowledge base plugin [com.glide.service-portal.knowledge-base], which is activated automatically with the Service Portal for Enterprise Service Management [com.glide.service-portal.esm] plugin.

For more information on knowledge management, see Knowledge Management.

• KB also in Category widget
  List of articles also included within a particular category. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• KB Article Comments widget
  Rating and comment option for knowledge base articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• KB Article Page widget
  Use the Article page widget to view Knowledge Base articles within Service Portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• KB Categories widget
  Lists the categories for your Knowledge Base. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• KB Category Page widget
  Articles and article preview within a particular category. Categories are specified within the Knowledge Base module. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• KB Knowledge Bases widget
  Give users the option to select which knowledge base to browse on your portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• KB Most Viewed widget
  List of most viewed knowledge base articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• KB News widget
  The KB News widget displays information from the Knowledge Base. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• KB Search widget
  The KB Search widget is a search widget that is specifically confined to the knowledge base. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• KB Top Rated widget
  Lists Knowledge Base articles with the highest rating. Ratings are determined by user feedback. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• KB View widget
  The KB View widget is an example of how to structure a knowledge base page. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• KB View 2 widget
  The KB View 2 provides an alternative structure to the KB View widget to show a different example of how to display knowledge articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• Knowledge Breadcrumbs widget
  Help users navigate a knowledge base by adding the Knowledge Breadcrumbs widget. You can use this base system widget as-is in your portal or clone it to suit your own business needs.