Enable Guided Tours

Enable guided tours for Standard platform UI, Workspace, Service Portal pages, and Custom UI.

시작하기 전에

Role required: admin

프로시저

1. In the application navigator, enter sys_properties.list and press the Enter key.
2. From the System Properties list, find the following properties and make sure that their values are set to True.

   Property	Description
   com.snc.guided_tours.standard_ui.enable	Enables guided tours across your instance to run on the Standard platform UI and Workspace.
   com.snc.guided_tours.sp.enable	Enables guided tours across your instance to run on Service Portal pages.
   com.snc.guided_tours.custom_ui.enable	Enables guided tours across your instance to run on the Custom UI pages.

3. If the values of the system properties aren’t set to true, change them to True.

결과

You can create, update, and play guided tours within the ServiceNow® user interface.

주:

• The Guided Tour Designer is only available in Core UI. The designer isn’t compatible with UI15. For information about how to activate the Core UI plugin, see Activate Core UI.

• Guided Tours are supported in Next Experience pages, such as Workspace or pages configured in UI Builder using the Next Experience UI Framework.

  Set the value of the system property com.snc.guided_tours.standard_ui.enable to True to enable Guided Tours under Next Experience. The following scenarios are still supported with Next Experience enabled:

  • Creating and running new or existing Guided Tours in the Classic Environment (including lists and forms).
  • Creating and running new or existing Guided Tours for a Service Portal.
  • Creating new Guided Tours for Unified Navigation menus (such as the All or Favorites menus).

  For more information, see Next Experience